Hertrich of New Castle Acura Hyundai

This is the Worst Acura Dealearship i have ever seen. I would not recommend anyone to buy/service your car in this show room. I had very bad experience in this showroom with the sales persron and the mana would not recommend anyone to buy/service your car in this show room. I had very bad experience in this showroom with the sales persron and the manager ..i dont remember the names. Not only that never ever service your car. had very bad experiences with the people in the car service section. Try to buy car in PA or MD but never in this store. More

The Acura MDX was our first choice in a new crossover. We were willing to order a vehicle and wait for delivery, in order to get PRECISELY what we wanted -- this was very important to us, and we were very We were willing to order a vehicle and wait for delivery, in order to get PRECISELY what we wanted -- this was very important to us, and we were very up-front about it. Hertrich Acura was very cooperative about setting up a test drive, but the reindeer games began right after that. I detailed to the sales rep PRECISELY the model, color, and equipment we wanted. He verified that no such vehicle was in inventory at that time. Then he asked, "So . . . what will it take to get you to sign and drive something off the lot today?" When I told him, flatly, "Nothing," he left us cooling our heels for an extended period. Then he returned, bringing the sales manager. The SM introduced himself, shook hands, and then asked, "So . . . what will it take to get you to sign and drive something off the lot today?" I wanted to ask him what it would take to get him and his minions to stop this nonsense and concentrate on what WE wanted. I again detailed our chosen vehicle, and asked for a price. We were promised a price in ten minutes, then twenty, then thirty. Finally we had to leave, but we were promised that someone would email us with a price/offer. It never came. Over the next six weeks, once or twice per week the salesman called us asking us if we were ready to buy. On each occasion I reminded him of the price I was waiting for. Each time he seemed surprised that his finance manager had not yet contacted me, then promised a phone call from the FM by the close of business. Not once did we see a price. This dealership is full of slicky-boys and hustlers concerned only with moving inventory at the expense of the customer's needs. Whil we will consider an Acura in the future, we will never consider Hertrich. Don't waste your time. Complete non-recommend. More