Hertrich of New Castle Acura Hyundai

Customer service at its best I have never had a cur buying experience great as this one at Hertrich. My sales consultant was very knowledgeable and helped me find the car that met I have never had a cur buying experience great as this one at Hertrich. My sales consultant was very knowledgeable and helped me find the car that met my needs. He made sure all my questions were answered and helped me set up anything I needed for the car. I would recommend Hertrich to all my friends and family. More

Lack of Follow up & Focus We drove up to Newcastle about a 2 Hour drive from where I live and was disappointed with the car that we had driven up for. However we did find a com We drove up to Newcastle about a 2 Hour drive from where I live and was disappointed with the car that we had driven up for. However we did find a comparable car around the same price point and the initial processwent very well but it wasn't until we started processing the paperwork that things went downhill. First the woman processing my paperwork process my pre-approved check for the full amount, despite me telling her that I had money that I was putting down so right off the bat I am now paying more interest for a loan due to her rushing and not paying attention. Then they told me that they were going to have one of their associates come down to my area to pick up the car and have it inspected because I lived in Maryland and I need to get inspected by there in order to get my tags. They said they would call me and it could take up to almost a full two months in which my tags would eventually expire in order to do so. However about three days before my tags expire I get a panicked phone call that they need to come down and order to get it inspected and unfortunately that date does not work for me so I told him any other day would work but due to "bad weather" they were unable to come down and with the weekend coming up wouldn't be able to get it inspected it till after my tags expired. So that meant that I would be without a car and to shorten this window of time I decided to get the inspection on my own and send off all the information to them. After a few days I get a call saying I need to drive up to Delaware to get my tags which is ironic because my temp tags are expired and clearly I couldn't drive up there to get it. They finally mailed my tags and after about a week of not being able to use my cars I get my tags and that's it. No follow up or phone call or communication or even an apology really. Due to the inconvenience especially since they were planning on paying for the inspection from the beginning I asked to get reimbursed for the money I paid and sent them the receipt but never heard anything back in fact they never would return any of my phone calls they basically ignored me, avoided my calls, and didn't answer any of my emails until eventually when I went off on a rampage the response I got was an even related to the email I sent. I was really disappointed at the lack of communication after the sale of the car and it was almost as if they could care less because they already got their sale. I asked questions about warranty and other inspections and never heard anything back. Pretty upset at how my first car buying experience went. More

The employees were eager to help and very polite. The dealership worked with me to not only help me get the best deal, but get a great car that I absolutely love that fits my needs. The dealership worked with me to not only help me get the best deal, but get a great car that I absolutely love that fits my needs. More

Great Experiance! Went to look for a SUV at Hertrich Dealership on Saturday and John Raleigh met us on lot and helped us find our car. He was a very nice man and not pu Went to look for a SUV at Hertrich Dealership on Saturday and John Raleigh met us on lot and helped us find our car. He was a very nice man and not pushy at all. We made a great deal and are very happy with our car. Would def recommend this Dealership and Mr Raleigh. Mary More

Stress Free! Working with Vernon McCloud was a great experience. He was very professional and most sincere about my happiness with a car selection. I have a lot Working with Vernon McCloud was a great experience. He was very professional and most sincere about my happiness with a car selection. I have a lot of experience with new vehicle purchases, but I have never experienced such a relaxed atmosphere. No pressure, no stress... More

Very happy with our experience!! This was the first time we had been to this dealership with looking for a car. It was a very nice experience. Mr. Raleigh came out and greeted us as This was the first time we had been to this dealership with looking for a car. It was a very nice experience. Mr. Raleigh came out and greeted us as soon as we got out of our car. He was polite and answered any questions we had about different cars on the lot. He didn't rush us and gave his full attention. We will definitely visit John and Eddie again.....also thanks to Andrew for setting up the Blue Link!! More

New Car Experience I had the best experience purchasing a care at Heitrich Hyundai. Andrew Nace and John Raleigh were my sales men. They were both very professional an I had the best experience purchasing a care at Heitrich Hyundai. Andrew Nace and John Raleigh were my sales men. They were both very professional and made me feel important and comfortable when talking with them. John Raleigh took over and spent an amazing amount of time with me staying late into the evening and even did a special errand for me so that I could purchase my new car. John had just come in to help out. Both men were amazingly kind, gave me a great deal on my new car, and had amazing patience. I would recommend both John Raleigh and Andrew Nace highly as sales men for your next car purchase. I love my new Hyundai and look forward to going back for service. Thank you John and Andrew. More

Awesome Vist.........Only Problem I always Leave with a Car Second Car I Purchased From these Guys 1st was a Azera , best Car I ever had for the Price. Second one got this Past Saturday , and couldn't pass it u Second Car I Purchased From these Guys 1st was a Azera , best Car I ever had for the Price. Second one got this Past Saturday , and couldn't pass it up. Great services .......A dealership that exceeds expectations, by far. More

Wish we could have bought two cars from them! Our FIRST experience with Hertrich was great! In fact, it was our first experience buying a car at a ANY dealership period. We were pretty nervous at Our FIRST experience with Hertrich was great! In fact, it was our first experience buying a car at a ANY dealership period. We were pretty nervous at first but quickly connected with Vernon and Eddie (Sales Manager). They both were amazing being patient with us and working with us on price. We left with a new car for what we felt was the best possible price! I would also say to anyone looking at a new car there, consider the wheel/tire protection. For $5 a month extra the piece of mind for the really expensive rims and tires is a no-brainer! We love our new car! More

Great overall experience James Mahala was a great salesman and have me a good feeling about buying a car. I would highly recommend him to anyone buying a vehicle. James Mahala was a great salesman and have me a good feeling about buying a car. I would highly recommend him to anyone buying a vehicle. More