Hertrich of New Castle Acura Hyundai

Fantastic Great place to buy and get service from. I believe I'll continue a relationship with this dealer for many years to come. Awesome staff and business. Great place to buy and get service from. I believe I'll continue a relationship with this dealer for many years to come. Awesome staff and business. More

My vehicle experience Everything was excellent and I will return for service and future auto needs. I am very happy that is why I returned and will continue to do so and a Everything was excellent and I will return for service and future auto needs. I am very happy that is why I returned and will continue to do so and also recommend this dealership. More

Excellent Buying Experience This was my second purchase from Hertrich Hyundai. I always appreciate the buying experience at Hertrich. The staff is courteous and professional; h This was my second purchase from Hertrich Hyundai. I always appreciate the buying experience at Hertrich. The staff is courteous and professional; hassle free shopping. More

love my hyundai Went in for service and came out with a shiny new car very happy with my purchase and will tell everyone where i bought and how great everyone was Went in for service and came out with a shiny new car very happy with my purchase and will tell everyone where i bought and how great everyone was More

Great car buying experience! Wonderful people, treated you with respect and kindness. May this a super easy car buying experience! I would recommend this dealership to all my fa Wonderful people, treated you with respect and kindness. May this a super easy car buying experience! I would recommend this dealership to all my family and friends! More

Great experience Was a terrific day and staff was willing to take the time to make me feel comfortable I took my Chevy title back on Monday and saw a couple looking at Was a terrific day and staff was willing to take the time to make me feel comfortable I took my Chevy title back on Monday and saw a couple looking at a Tucson. Told them they will not regret buying it. Hope they did More

Better Call Sandi The dealership was very prompt to make sure we were seen and all of our needs taken care of. Sandi Kempista was absolutely amazing in taking care of u The dealership was very prompt to make sure we were seen and all of our needs taken care of. Sandi Kempista was absolutely amazing in taking care of us and making sure we were comfortable and knowledgable about our vehicle. More

2017 elantra this survey needs to be shorter ... forcing someone to make comments is not necessarily a good thing I would recommend the dealership when providing p this survey needs to be shorter ... forcing someone to make comments is not necessarily a good thing I would recommend the dealership when providing paperwork to finance should be guarded and accurate. need to pay attention to the details for accuracy. More

James is AMAZING James was my sales representative at Hertrichs. He was amazing and made my car buying experience enjoyable rather than giving me anxiety. This is my James was my sales representative at Hertrichs. He was amazing and made my car buying experience enjoyable rather than giving me anxiety. This is my second car through Hertrich and my family has bought 2 others as well. I have never had any problems with staff and they have always made me feel special and a part of the family every single time I come, even if it's just to ask a question. James showed quality customer service and made sure to check on me several times after my purchase. More

is it the Dealer or Hyundai Motor Financing Hello, on May 3rd ,2016, I relocated from Turkey to US. My friend in Turkey who is the Training Manager in Hyundai Turkey advised me to buy Hyundai So Hello, on May 3rd ,2016, I relocated from Turkey to US. My friend in Turkey who is the Training Manager in Hyundai Turkey advised me to buy Hyundai Sonata due to its properties and the value. So I went to the Hertreich New Castle, DE dealer without looking at any other options. I stated my situation very clearly and I was going to buy the car in cash as I had no credit history in US yet. Then I am told that there was a new Hyundai Finance Scheme that could help me and offered a financing with 6% interest rate which was high but I accepted it to initiate a history. Although there are 0 interest rates offered in the market, as well as other campaigns without down-payments.. I made the down payment and at that point everything seemed fine. All the paperwork was provided and etc. With the given terms and guidance we had the deal. I got a 2016 Sonata.. But two weeks later , the nightmare began, suddenly Hyundai Motor Finance started asking me for additional documents that made a sense and was not possible to provide. But then again instead of working, I spent my week supplying them with additional info.. In the end, now they are threatening me to increase the interest rate to 9%, because I do not have a visa and I do not have the risk of going back to Turkey.. Does this makes sense or was it a trap for me. I have a job, I am a lawful permanent resident, I am more secure than most applicants, I have a good income instead of reducing the rate, they are talking about increasing the rates. I feel cheated and discriminated for being a new comer and as a woman who tried to buy a decent car. This is outrageous and I regret the day I bought the Sonata and I am returning back the car, if the interest rate is either lowered. More