Hertrich of New Castle Acura Hyundai

Excellent Purchase This was a great experience! I will definitely recommend this dealership and salesman to anyone I come across! Thank you for your great customer ser This was a great experience! I will definitely recommend this dealership and salesman to anyone I come across! Thank you for your great customer service. More

Hyundai: Best car ever I had my last Hyundai for 10 years and put 182,000 miles on it. Never had a problem. I will never buy another brand of car. Hyundai has earned a lo I had my last Hyundai for 10 years and put 182,000 miles on it. Never had a problem. I will never buy another brand of car. Hyundai has earned a loyal customer. More

Professional Staff Everyone was nice and welcoming to me and attentive. Luis was also very thorough and professional during the experience. He followed up to make sure I Everyone was nice and welcoming to me and attentive. Luis was also very thorough and professional during the experience. He followed up to make sure I didn't need anything from my vehicle that I had left for a trade in. More

Great Customer Service Great customer service, not pushy. Respected my budget. Completely happy with my purchase. I recommend this dealership to anyone in the market for Great customer service, not pushy. Respected my budget. Completely happy with my purchase. I recommend this dealership to anyone in the market for a new car. It is nice to know there is a place to buy a car without the hassle. More

Service Department Inept Bought a 2010 Acura RDX this year and the buying experience was good. The car had a TSB on it for the ac compressor clutch to inspect and replace unde Bought a 2010 Acura RDX this year and the buying experience was good. The car had a TSB on it for the ac compressor clutch to inspect and replace under warranty. Acura extended the warranty of this part to 100k miles. I inspected it myself before taking it in and it was in fact needing to be replaced. Service department deemed the part ok and refused to perform the service. Now 18k miles later the part has failed, is out of warranty, and they refuse to help. Steer clear of service department. More

SATISFIED EVEN THOUGH IT TOOK LONGER THAN EXPECTED I WAS SATISFIED WITH THE DEAL I GOT REALLY LIKE THE CAR AND WARRANTY..ALTHOUGH I NOTICED WHEN I GOT HOME THER EVEN THOUGH IT TOOK LONGER THAN EXPECTED I WAS SATISFIED WITH THE DEAL I GOT REALLY LIKE THE CAR AND WARRANTY..ALTHOUGH I NOTICED WHEN I GOT HOME THERE WAS NO WINDSHIELD WASHER FLUID IN THE RESERVOIR AT ALL More

Elantra Very happy with how my situation was handle. Great staff. Very timely and efficient. Car was clean. Good trade also. Took care of all of our concern Very happy with how my situation was handle. Great staff. Very timely and efficient. Car was clean. Good trade also. Took care of all of our concerns More

New Hyundai The sales personnel was professional and courteous. Was looking for a new car. My old car had over 100,000 miles and we were upside down in our paymen The sales personnel was professional and courteous. Was looking for a new car. My old car had over 100,000 miles and we were upside down in our payments. Jim the sales person worked very hard to try to meet our needs. We visited several dealerships previously and couldn't get a deal done. HERTRICH was the only dealership to get it done. More

Great Had a great experience. This is the second vehicle purchase from this dealership and I will go back again in the future. The dealer was friendly and t Had a great experience. This is the second vehicle purchase from this dealership and I will go back again in the future. The dealer was friendly and the questions were all answere . More

2017 santa fe sport This is the second time we purchased a car here. Really enjoyed all of the employees we dealt with they were professional pleasant and fun. I am very This is the second time we purchased a car here. Really enjoyed all of the employees we dealt with they were professional pleasant and fun. I am very happy with my new vehicle. I love it! More