Hertrich of New Castle Acura Hyundai

Hertrich has slid into sleazy-ville :( This used to be our go-to car dealership, having been an Acura family for many cars now. But both Acura AND Hertrich have sunk to new lows, from their This used to be our go-to car dealership, having been an Acura family for many cars now. But both Acura AND Hertrich have sunk to new lows, from their sleazy sales practices to the lack of service and customer attention. We are now a Lexus family, since we can't in good conscience give these people another dime. Not that the people stay the same - there's an entire new staff every 3-4 months, which should have told us something! Please, from one human to another - spare yourself the heartache we had to go through :( More

My new car Everything was great with my experience and expectation from the vehicles in test drove to the dealership it self. Definitely recommend HERTRICH to an Everything was great with my experience and expectation from the vehicles in test drove to the dealership it self. Definitely recommend HERTRICH to anyone in the market for a new or used vehicle. More

Excellent Customer Service Everyone was great from the time I walked in to I left. I would suggest everyone I know to go to that dealership. My time was not wasted. Everyone was great from the time I walked in to I left. I would suggest everyone I know to go to that dealership. My time was not wasted. More

Walton new Sonata A great experience from beginning to end plus they went over and above to help with previous extended warranty. I can't imagine not buying my next ve A great experience from beginning to end plus they went over and above to help with previous extended warranty. I can't imagine not buying my next vehicle here. More

Salesman know your product! Nice salesman and managers. The salesman wasn't sure about some of the Genesis features, but overall nice people. Vehicle was a little dirty but Mike Nice salesman and managers. The salesman wasn't sure about some of the Genesis features, but overall nice people. Vehicle was a little dirty but Mike told me to come back in for another wash. Nice people! More

Quick & Friendly Sales Dept This is the first time I was able to purchase a vehicle quickly. Loved it! No pressure and the test drive was quick. No pressure to buy or look at som This is the first time I was able to purchase a vehicle quickly. Loved it! No pressure and the test drive was quick. No pressure to buy or look at something different. Great waiting area! More

Overall experience My experience was awesome. I had researched cars online and HERTRICH contacted me immediately. Upon entering the dealership I was offered coffee and w My experience was awesome. I had researched cars online and HERTRICH contacted me immediately. Upon entering the dealership I was offered coffee and water. Its was an overall professional and pleasant experience. More

First time Hyundai buyer James was wonderful. I identified with him right away since he used to sell Saturns and since I was a loyal Saturn customer for the years they were i James was wonderful. I identified with him right away since he used to sell Saturns and since I was a loyal Saturn customer for the years they were in business, buying a new brand of car was scary. More

Very satisfied We are quite pleased with our new Sonata, the professionalism of Jake, and the friendliness of all at the dealership. We would recommend dealership an We are quite pleased with our new Sonata, the professionalism of Jake, and the friendliness of all at the dealership. We would recommend dealership and Jake to friends. More

Swap Elantra 2013 to Elantra 2017 Opposite to my previous experience, I found this time professionalism, kindness and understanding during my trade in. All staff was kind, in particula Opposite to my previous experience, I found this time professionalism, kindness and understanding during my trade in. All staff was kind, in particular, Herbie. Ossie Vega-Lorenzo More