Hertrich Nissan of Dover

Car Purchase We purchased a new Nissan Sentra last week. The experience was wonderful. We were treated well by everyone to whom we came in contact in the duration We purchased a new Nissan Sentra last week. The experience was wonderful. We were treated well by everyone to whom we came in contact in the duration of the process. Chris Bell was our salesman. He is professional and pleasant. We were not pressured in any way. The sales manager and finance manager treated us very well. We are very happy with our new vehicle and will recommend Hertrich Nissan and Chris Bell to our friends and relatives. More

Quick Service I did not have an appointment, but they worked my vehicle in, found the problem and had a solution to the problem within a couple of hours I did not have an appointment, but they worked my vehicle in, found the problem and had a solution to the problem within a couple of hours More

Oil change Went to dealership for oil change, as always service rep was friendly and interested with my concerns. Service was done timely, car was washed and cle Went to dealership for oil change, as always service rep was friendly and interested with my concerns. Service was done timely, car was washed and cleaned. Service was explained to me and I was on my way. More

Excellent service My service representative, Isaiah Cox was very helpful and knowledgeable. He got my car serviced before the time promised. Very happy with the way h My service representative, Isaiah Cox was very helpful and knowledgeable. He got my car serviced before the time promised. Very happy with the way he explained everything to me. More

Thorough and efficient! Hertrich Nissan of Dover scheduled an appointment that fit my schedule. They were welcoming and efficient in processing my car and its repair needs. I Hertrich Nissan of Dover scheduled an appointment that fit my schedule. They were welcoming and efficient in processing my car and its repair needs. I waited while the repair work was completed. All was good. More

Easy to purchase I came in for service on my Rogue. The young man to did the intake on my vehicle was courteous and knowledgeable. Tonya, who I had made the appointmen I came in for service on my Rogue. The young man to did the intake on my vehicle was courteous and knowledgeable. Tonya, who I had made the appointment with came over while I was waiting to give me a coupon for my service. She asked if I would be interested in a free vehicle appraisal so I went into the showroom and was helped by George. He was very personable and was quick to meet my every need. I have wanted a Murano for a long time but thought I would have to wait to pay down my car note on the Rogue. George and a gentleman (a manager I think) worked hard to make the deal happen and I left with my #1 choice of cars - the Murano. They were even able to get my interest rate down from what it was on the Rogue. I'm very, very happy! More

Oil change Service rep was grate he explained everything and provided me with with updates. Car was clean inside and out keep up the good work. Checked on Palar Service rep was grate he explained everything and provided me with with updates. Car was clean inside and out keep up the good work. Checked on Palar he keeps working on us to trade our car in and upgrade he is a great guy. More

Excellent Car Buying Experience Chris Bell provided excellent customer service. He made sure to keep me updated/informed on all aspect of the process. Even when a few obstacles arose Chris Bell provided excellent customer service. He made sure to keep me updated/informed on all aspect of the process. Even when a few obstacles arose that were outside of his control, he went above and beyond to ensure that I continued to feel comfortable. More

Service Described all work performed and all options to choose from. Cost for service seemed high Steven was extremely helpful and seemed very knowledgeable Described all work performed and all options to choose from. Cost for service seemed high Steven was extremely helpful and seemed very knowledgeable and friendly More

Great customer relations and service I am very satisfied with my service at Hertrich Nissan on 1/24/2019. Isiah and Becky at the service desk were exceptionally courteous and helpful. T I am very satisfied with my service at Hertrich Nissan on 1/24/2019. Isiah and Becky at the service desk were exceptionally courteous and helpful. The waiting area was very comfortable and well equipped with complementary beverages, TV, free WIFI, and outlets for cell phone charging. I highly recommend Hertrich Nissan. More