Hertrich Hyundai of New Castle

First rate dealer The car leasing experience was first rate throughout the whole process. James, the salesman, was very courteous and professional. He was very helpful The car leasing experience was first rate throughout the whole process. James, the salesman, was very courteous and professional. He was very helpful and knowledgeable about the vehicles (Tucson and Santa Fe Sport) that I test drove. More

Excellence in customer service THANK YOU SO MUCH FOR INCREDIBLE CUSTOMER SERVICE!!! Rachel your the BOMB! My sunroof was left open during the snow and wouldn't close. I arrived VERY THANK YOU SO MUCH FOR INCREDIBLE CUSTOMER SERVICE!!! Rachel your the BOMB! My sunroof was left open during the snow and wouldn't close. I arrived VERY upset, and the techichan Eli came right over and started assessing the car. Rachel came out and cut her finger trying to assist Eli... Acura sat me in the waiting room,axe me feel like family and cleaned out the snow, vacuumed, and dried the interior.. FOR FREE!!!! Shannon at the desk was pleasant and made my wait enjoyable! You guys deserve 10 Gold stars for your service today! More

We love our new Sonata! This is the 2nd brand new car we've bought from this dealership and salesman. James, our salesman, is absolutely great! When he pulled up in the car, This is the 2nd brand new car we've bought from this dealership and salesman. James, our salesman, is absolutely great! When he pulled up in the car, to show us, my fiance knew he had to get it for my birthday (it has been my dream car for years). James is surely NOT the pushy salesman everyone hates, which made working with him so easy!! He was able to to work with us even though our credit was awful with the 1st new car we bought (2014 Hyundai Accent). With both cars we've bought from him, he never hesitated to answer all our questions, showed us all the features and how to use them. This car has so much space, so many helpful features to use while driving! The bluetooth capabilities, rearview camera, multiple driving modes, radio features, GPS.... Oh, there's so much we love about this car! We only recommend our friends and family to him, anytime anyone asks about our car. I feel like I'm in a commercial ad when talking about our salesman and car. We couldn't have had a better experience anywhere else or with anyone else! More

Excellent Customer Service Jake, the managers and all the staff we interacted with were very professional and knowledgeable of what they were doing. We will come back for servic Jake, the managers and all the staff we interacted with were very professional and knowledgeable of what they were doing. We will come back for service. More

Great service! Herbert was a great salesman asked what I wanted and brought two cars over to me that were exactly what I was looking for. He was not pushy and gave m Herbert was a great salesman asked what I wanted and brought two cars over to me that were exactly what I was looking for. He was not pushy and gave me great pricing options More

GREAT SERVICE HERBERT WAS VERY PROFESSIONAL AND EASY TO TALK TO AND EXPLAIN OUR SITUATION IN ORDER TO FIND THE BEST VEHICLE TO ACCOMMODATE US AND OUR LIFESTYLE. THA HERBERT WAS VERY PROFESSIONAL AND EASY TO TALK TO AND EXPLAIN OUR SITUATION IN ORDER TO FIND THE BEST VEHICLE TO ACCOMMODATE US AND OUR LIFESTYLE. THANK YOU More

Great Service Everyone was quite helpful and informative during my purchase. I really appreciated the pateicence the staff showed during my visit. I am excited to h Everyone was quite helpful and informative during my purchase. I really appreciated the pateicence the staff showed during my visit. I am excited to have received great service while purchasing my first SUV. More

C.Cowan 2017 Sonata Luis Ortiz was very professional and patient. At 56, I not the most technically savvy person, but Luis took the time to go over the features (apple c Luis Ortiz was very professional and patient. At 56, I not the most technically savvy person, but Luis took the time to go over the features (apple car play, blue tooth, etc....) multiple times until I understood. Thanks Luis- great experience, Chris Cowan More

Excellent Service The service that was provided to me in buying my car was excellent. Questions that I had about the car were answered clearly. All details were expla The service that was provided to me in buying my car was excellent. Questions that I had about the car were answered clearly. All details were explained to me in a professional manner. More

Warm & Courteous I was greeted courteously as soon as I entered the building. The salesman was professional and knowledgeable. I am happy with the service received fro I was greeted courteously as soon as I entered the building. The salesman was professional and knowledgeable. I am happy with the service received from the dealership. I am not happy with the service received from Hyundai. How can Hyundai doesn't offer free basic maintenance like oil change and tire rotation for the term of the lease or whatever period of time or mileage limit. This make Hyundai look cheap compare to Toyota. Not only at Toyota they offer free maintenance, they contact you to remind you of every scheduled service. This call CUSTOMER CARE. Unlike Hyundai, they show their customers that they care. More