Hertrich Ford of Easton

AVOID THIS DEALERSHIP****, Money hungry, Shady business. Does not care about their customers. Jimmy the "assistant" manager is not a man of integrity, and would not reccomend doing business with him. Jordan Does not care about their customers. Jimmy the "assistant" manager is not a man of integrity, and would not reccomend doing business with him. Jordan the "salesguy" does not value your time and was very hands off when I got to the dealership. It was the perfect truck so I negotiated a price over the phone with Jimmy and Jordan. I got the blank check, money down, added the truck to my insurance, paid a buddy to come with me, and drove 7 hours total to go buy this truck. When I get there, I look over the truck and noticed it's leaking oil from the oil filter which is odd for a truck with 22k miles on it. It turns out the dealership did an oil change on it the day before, but didn't have the right oil filter so they decided to put on whatever filter they had on the shelf, which was an oil filter not meant for that truck. When I brought it to their attention, they agreed to change the filter and supposedly put the correct oil filter on the vehicle. Even though it was not busy at all, it took over 2+ hours for them to "change" the oil which is necessary to correct the filter situation. So apparently they weren't able to get the correct filter again that day because they proceeded to put another of the same oil filter that was on there before. They didn't clean any of the oil around the area and sent it out. I noticed this and had to wait 20 minutes for someone to help me clean the area so I could see if it's actually still leaking...They had no sense of urgency and it felt like they could careless about the situation which to me was pretty serious. So we drive it up the road again to see if maybe it was just that one filter and lone behold it's still leaking... Keep in mind if they were this careless with a $60k truck with 23k miles on it; I can't imagine how they service their fords....Anyways we get back and let them know its still leaking oil which we knew because we cleaned the area thoroughly with brake cleaner so it was new oil. They then act as if Im being picky, and that "maybe its not the right truck" why? Because you serviced a vehicle incorrectly? This is a major redflag considering if someone unsuspecting buys this, it'll eventually run out of oil causing major engine damage. It's a big deal was completely avoidable. I drove 3 hours one way with money in hand for them to act like I'm not interested all of a sudden. It is absolutely unacceptable for a dealership to go about selling a vehicle this way. I'm not signing paperwork until I know the truck is sealed. The "assistant" manager Jimmy came over and gave me his "word" he would take care of it and take it to the dodge dealer up the street on Monday, and give me a call and we shook hands on it. He and Jordan decided that instead of fixing this very minor but serious issue and make this whole issue right; they would instead sell it out from under me that night to an unsuspecting customer that was interested. I am sure they have no idea about the oil leak and to think that they would sell a truck like that, leaking oil and all, especially out from under another customer ready to buy is incredibly bad business. This is a testament to how they treat their customers and vehicles. For them to be unbothered by the fact that I would have to drive this truck 3+ hours home with an oil leak is wild. An oil leak on a relatively new truck is a big deal. They just wanted to squeeze that last sale in before the end of the month instead of doing the right thing. They got their money and didn't care about the the other customer either because that truck is pissing oil. My money is just as good as the next guys. MY TIME IS JUST AS VALUABLE AS THE NEXT GUYS. I spent 2 days making this happen just for them to recklessly service the vehicle and push me to the side. Neither of them would answer the phone and when I finally got in touch with Jimmy he acted like we never spoke, and yeah "we sold the truck already", he then proceeded to More

Kept me posted on status of used vehicle. Unfortunately sent it to wholesaler because of some issues and they decided not to sell to an individual. Unfortunately sent it to wholesaler because of some issues and they decided not to sell to an individual. More

Your basic bait and switch scheme with Jordan. Drove 2 hours for a car at $5k over, last minute switch adding $5k more! Nonsense. Do not trust them. Have purchased more than 25 cars over the years, nev hours for a car at $5k over, last minute switch adding $5k more! Nonsense. Do not trust them. Have purchased more than 25 cars over the years, never been lied too and played more than this group. More

I talked to Jordan about 2 vehicles that were on the website and he was going to try to locate them if they were still in their inventory and call me back. Never heard from him. website and he was going to try to locate them if they were still in their inventory and call me back. Never heard from him. More

Had a wonderful buying experience with Jordan and all of the fantastic guys at Hertrich Ford The Bronco is AWESOME! Go get one from these friendly folks! the fantastic guys at Hertrich Ford The Bronco is AWESOME! Go get one from these friendly folks! More