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Hertrich Ford of Easton
Easton, MD
24 Reviews
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Showing 24 reviews
July 26, 2025
Do not use this dealership. Had it taken here for a alternator replacement. Jerry was unable to contact my warranty company and every time i called for an update. Jerry would te Had it taken here for a alternator replacement. Jerry was unable to contact my warranty company and every time i called for an update. Jerry would tell me that number didnt work and ask for a new one. I called once a day for a few days around 1pm. Each time jerry told me that the number i have him didnt work and that i needed to give him a new one. Eventually i spoke with the service manager and explained the situation. He heard me out but was unable to explain jerrys behavior. He had the general manager call me and i explained the situation again. At this point i have the dealership i bought my car from and had initially taken it to involved and they sorted out the situation. I was told from the dealership i bought this car from that the service manager told them that i was cussing at him and calling him all sorts of names when i didnt. The next day my car was supposed to be worked on and finished. Warranty approved the work. The part would be in the next day. The next day i call at 1pm asking for the GM. Apparently he was unable to speak with me, i left a message. No call back over 5 hours later. I called and asked for someone in service around 2pm, they told me they needed payment from the warranty company before i could come pick up my vehicle. Spoke with the initial dealership again. They got everything worked out. Went and got my car with no issues after that point. Still would never come to this ford dealer again. More
by Joey weddell
Employees Worked With
Jerry. Service , Matthew Cessna, Meredith Shockly, Fred Hertrich
June 05, 2024
AVOID THIS DEALERSHIP****, Money hungry, Shady business. Does not care about their customers. Jimmy the "assistant" manager is not a man of integrity, and would not reccomend doing business with him. Jordan Does not care about their customers. Jimmy the "assistant" manager is not a man of integrity, and would not reccomend doing business with him. Jordan the "salesguy" does not value your time and was very hands off when I got to the dealership. It was the perfect truck so I negotiated a price over the phone with Jimmy and Jordan. I got the blank check, money down, added the truck to my insurance, paid a buddy to come with me, and drove 7 hours total to go buy this truck. When I get there, I look over the truck and noticed it's leaking oil from the oil filter which is odd for a truck with 22k miles on it. It turns out the dealership did an oil change on it the day before, but didn't have the right oil filter so they decided to put on whatever filter they had on the shelf, which was an oil filter not meant for that truck. When I brought it to their attention, they agreed to change the filter and supposedly put the correct oil filter on the vehicle. Even though it was not busy at all, it took over 2+ hours for them to "change" the oil which is necessary to correct the filter situation. So apparently they weren't able to get the correct filter again that day because they proceeded to put another of the same oil filter that was on there before. They didn't clean any of the oil around the area and sent it out. I noticed this and had to wait 20 minutes for someone to help me clean the area so I could see if it's actually still leaking...They had no sense of urgency and it felt like they could careless about the situation which to me was pretty serious. So we drive it up the road again to see if maybe it was just that one filter and lone behold it's still leaking... Keep in mind if they were this careless with a $60k truck with 23k miles on it; I can't imagine how they service their fords....Anyways we get back and let them know its still leaking oil which we knew because we cleaned the area thoroughly with brake cleaner so it was new oil. They then act as if Im being picky, and that "maybe its not the right truck" why? Because you serviced a vehicle incorrectly? This is a major redflag considering if someone unsuspecting buys this, it'll eventually run out of oil causing major engine damage. It's a big deal was completely avoidable. I drove 3 hours one way with money in hand for them to act like I'm not interested all of a sudden. It is absolutely unacceptable for a dealership to go about selling a vehicle this way. I'm not signing paperwork until I know the truck is sealed. The "assistant" manager Jimmy came over and gave me his "word" he would take care of it and take it to the dodge dealer up the street on Monday, and give me a call and we shook hands on it. He and Jordan decided that instead of fixing this very minor but serious issue and make this whole issue right; they would instead sell it out from under me that night to an unsuspecting customer that was interested. I am sure they have no idea about the oil leak and to think that they would sell a truck like that, leaking oil and all, especially out from under another customer ready to buy is incredibly bad business. This is a testament to how they treat their customers and vehicles. For them to be unbothered by the fact that I would have to drive this truck 3+ hours home with an oil leak is wild. An oil leak on a relatively new truck is a big deal. They just wanted to squeeze that last sale in before the end of the month instead of doing the right thing. They got their money and didn't care about the the other customer either because that truck is pissing oil. My money is just as good as the next guys. MY TIME IS JUST AS VALUABLE AS THE NEXT GUYS. I spent 2 days making this happen just for them to recklessly service the vehicle and push me to the side. Neither of them would answer the phone and when I finally got in touch with Jimmy he acted like we never spoke, and yeah "we sold the truck already", he then proceeded to More
by Brian
Employees Worked With
Jimmy, Jordan
April 12, 2023
Kept me posted on status of used vehicle. Unfortunately sent it to wholesaler because of some issues and they decided not to sell to an individual. Unfortunately sent it to wholesaler because of some issues and they decided not to sell to an individual. More
by bobtnt52
Employees Worked With
Jordan Snay,, Nichol Millison
September 11, 2022
I bought many cars from Hertrich Ford in Delaware and Maryland and I have always been satisfied with the deals as well as with the customer service until I made my last purchase at Hertrich Ford of Easto Maryland and I have always been satisfied with the deals as well as with the customer service until I made my last purchase at Hertrich Ford of Easton Maryland. I experienced Horrible customer service from management to the service department. I purchased a Certified 2018 Jeep Cherokee from here 10 months ago I started having issues in August 2022, so I took it in to get looked at and I was told that the transmission was going up and that it had to be sent out due to they did not work on jeeps. The good news was that my extended warranty would cover repairs. I explained to them I had no other transportation and that I would need a rental. They were in no hurry to get started on the paperwork to start the process so that I could get a rental. I had to get a ride home because I could not find a rental anywhere until the next day which was an inconvenience of course. The next day I called to speak to the General Manager Mr. Greenwood and of course, he was in a meeting and returned my call later and pretty much said that he was doing everything he could concerning the rental. This process lasted 7 days and I heard from management 2 times with no results. I ended up having to pay $492 out of pocket for my rental because Larry the person who was handling my paperwork never put the paperwork through for my rental coverage that came with my warranty and I am still waiting to be reimbursed $175.00 but this amount is all that I can receive due to paperwork not being done and yes its better than nothing when I get it. After they finally took my jeep to their jeep dealership I find out it was not the transmission it is a belt that has something to do with the engine and alternator.I called and spoke with Larry to question why their diagnostic test said one thing and the jeep place diagnostic said something else and I was told that both places' diagnostic test is different. At this point, I am not trusting anything anyone is telling me. This entire process from start to finish was HORRIBLE. There was a salesperson who called me the day before I took my truck to get looked at, asking me if I was interested in getting out of my truck because they were looking for used vehicles and once he found out what was wrong with the truck he then he said to me that he could get me out of the truck if I was willing to have a $700 monthly payment and it was not so much as what he said it was how said it and in my opinion, he should not even be a salesperson. Finally, I was told to email a copy of my rental bill to my warranty company which I did immediately and I have yet to get a response and so I emailed Larry from the service department twice to get contact information concerning the warranty and have not gotten a response from him either. The most important thing that any business can offer is CUSTOMER SERVICE and when a business fails in this department everything else goes downhill. I will never return back to this location nor will I refer anyone that I know to go there either. More
by trgiftedcreations
Employees Worked With
management
July 24, 2021
Your basic bait and switch scheme with Jordan. Drove 2 hours for a car at $5k over, last minute switch adding $5k more! Nonsense. Do not trust them. Have purchased more than 25 cars over the years, nev hours for a car at $5k over, last minute switch adding $5k more! Nonsense. Do not trust them. Have purchased more than 25 cars over the years, never been lied too and played more than this group. More
by NotHappywithaurveysoftware
Employees Worked With
Jordan and some woman who called
July 07, 2021
I talked to Jordan about 2 vehicles that were on the website and he was going to try to locate them if they were still in their inventory and call me back. Never heard from him. website and he was going to try to locate them if they were still in their inventory and call me back. Never heard from him. More
by Notacustomernow
Employees Worked With
Jordan
April 26, 2021
I recently bought an F150. I told Jordan what I wanted and he had it in a day and a half. No haggling. He was upfront with the price and made sure the truck had everything I was looking for. Everything w and he had it in a day and a half. No haggling. He was upfront with the price and made sure the truck had everything I was looking for. Everything went smooth from start to finish. I highly recommend Jordan as your salesperson and Hertrich Ford of Easton. The staff is friendly from sales to service. More
by Robbie
Employees Worked With
Jordan and Nicole
March 31, 2021
Had a wonderful buying experience with Jordan and all of the fantastic guys at Hertrich Ford The Bronco is AWESOME! Go get one from these friendly folks! the fantastic guys at Hertrich Ford The Bronco is AWESOME! Go get one from these friendly folks! More
by monster619
Employees Worked With
Jordan, Kevin and George
November 09, 2020
Absolutely great service! Loved my experience I felt heard and not pushed. My sales worker worked hard to make me comfortable and showed he cared. heard and not pushed. My sales worker worked hard to make me comfortable and showed he cared. More
by Kstanowski999
Employees Worked With
Josh Risher
August 05, 2020
Mike and his staff Very professional and over the top customer service. Thank you for a great truck and great service. Quality product quality service customer service. Thank you for a great truck and great service. Quality product quality service More
by Doug w
Employees Worked With
Mike and jeff
