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Hertrich Chrysler Dodge Jeep Ram of Elkton

Elkton, MD

4.7
293 Reviews

1147 E Pulaski Hwy

Elkton, MD

21921

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Showing 293 reviews

October 29, 2020

I sold my Compass after only 2 years. Waste of money. It was burning oil at an extremely high rate. When I requested advice I was blown off More

by mjl760
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Syva
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

October 29, 2020

Good service! The team in the service department is super helpful and kind to deal with. They made sure my issue was dealt with and worked to get me the best resolution for my issue. More

by REBECCA B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran, Joe , Rob Syva
October 29, 2020

The service manager was very professional and ask me alot of questions about my Jeep. During my stay in the waiting room, the service manager advised me that I needed tires. Advised me on a sale buy three More

by WWORKINGALLTIME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
October 29, 2020

Buying a new car is a big step but it doesn’t have to be a daunting one. Hertrich made the whole buying process quick and easy for someone like myself who hate going to the dealership. Process took less tha More

by gideonkw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrell Lacy, Rob Syva
October 29, 2020

I came in for an oil change and I also brought in a coupon for free wash and vacuum. The oil change was fine. However when they came to tell me it was done, I asked if they did the wash and vacuum and More

by Deborah Gannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Syva
October 29, 2020

I initially went in to the service department to price a part, and to my surprise they actually had the part in Stock. Fran of the service Department was very instrumental in my being serviced the same day More

by Mashell866
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
FRAN in the Service Department was the only person I worked with.
October 29, 2020

The staff was friendly and easy to get along with. My truck was in and out quickly in at a reasonable price. I will be returning and using them from my wife’s Jeep as well as my Ram! More

by Lacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Syva
October 29, 2020

Overall the service was excellent. The only reason I did not give 5 stars is because when I dropped the jeep off I asked to please have it washed. When they were done with the service it was not washed. I l More

by mangelotto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know who the tech was., Rob Syva
October 29, 2020

Everyone was polite, friendly and helpful. Our sales person, Ty, was great. This is the third time we have been there and we always work with Ty. More

by pmalstrom550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Syva
October 29, 2020

The service as great and the staff are professional and friendly.. the car dealership is in a idea location too. The showroom is very inviting . More

by SLong1516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Syva