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Hertrich Chrysler Dodge Jeep Ram of Elkton

Elkton, MD

4.7
293 Reviews

1147 E Pulaski Hwy

Elkton, MD

21921

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Showing 293 reviews

November 02, 2020

Very friendly and honest. Gave us more information then any other dealership has ever given us. No haggling with prices and willing to work with us on our needs. More

by ktrincoop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
eric from sales, Rob Syva
November 02, 2020

The passenger's side back seat latch release was broken on my 2018 Rubicon. It was a warranty job. It took Hertrich 3 times to fix it. The last time I picked it up, the interior was dirty from their work, More

by allyn515
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Syva
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

November 01, 2020

They are not up to speed on ProMaster service They do They are not up to speed on ProMaster service They do the basics fairly well. But I wanted a few ProMaster issues resolved. And they could not even More

by HERMCOOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Syva
Nov 17, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience.

October 30, 2020

Our experience buying a new truck was pleasant and very easy. Everyone was very attentive and willing to work to get a Fair deal done. More

by DPBAILEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne, Eric, and Nick
October 30, 2020

Very friendly and efficient people. Always willing to answer questions. The young lady in the Service Department is very good. She should be a manager of a complete dealership. More

by KANDJSCOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Syva
October 30, 2020

Excellent service as always. Called service, scheduled next day and repair and service work completed . Thanks again Francis! As before, very much appreciated. Highly recommended. More

by JPCPUDR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francis
October 30, 2020

I made a 1 pm appointment for an oil change and tire rotation - I said that I would be waiting at the dealership for the service. I was there 15 minutes early. It took over 1 1/2 hours for this service. More

by the4migs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

October 30, 2020

Employee at the second desk is ALWAYS and was extremely rude. He barked over the gentleman helping us, interrupted and did not explain his frustrations. He needs to take a course in customer service and l More

by JRLWALPOLES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Syva
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

October 29, 2020

Made appt. For first thing Tuesday morning. Jeep wasn't seen till 3pm Wednesday! You diagnosed problem as I told the service guy, AC compressor pulley. Instead of fixing that issue they wanted to replac More

by MARTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Syva
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

October 29, 2020

Not helpful at all with trying to resolve an issue with my 2016 challenger. Dealer fixed the car when it was under warranty but repair failed and would not help in any way. Told me to call Chrysler and ta More

by alPAULSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Syva
Nov 03, 2020 -

Hertrich Chrysler Dodge Jeep Ram of Elkton responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation. If you wouldn’t mind giving Rob Syva our General Manager a call at (443) 907-1500 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

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