Hertrich Chrysler Dodge Jeep Ram of Elkton
Elkton, MD
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This was our second purchase from this dealer, the first being 5 years ago. Our Salesman, Brent Sipe, was one of the best ever! He was knowledgeable, helpful, and not at all "pushy"! Delivery of the truck w being 5 years ago. Our Salesman, Brent Sipe, was one of the best ever! He was knowledgeable, helpful, and not at all "pushy"! Delivery of the truck was flawless. I would definitely recommend this Dealership and in particular, Brent, to any of my friends looking for a new car! More
Very laid back atmosphere. No high pressure sales. Ty especially is extremely knowledgeable about the product, and available to answer any questions. especially is extremely knowledgeable about the product, and available to answer any questions. More
Upset finding I was given the cup holder slip-in for the passenger side door, No floor mats front or back were offered or in vehicle, was not asked about the extended Warranty Package I purchased when I pur passenger side door, No floor mats front or back were offered or in vehicle, was not asked about the extended Warranty Package I purchased when I purchased my previous RAM from same dealership I was not informed of the incentives to buy except the 0% financing, may because the 0% was a "No Brainer"? Was very pleased the old RAM 2020, customer purchased items were removed for me so they could be reinstalled on my new 2021! Sales side of the dealership was outstanding to work with with the exception of previously mentioned items. Service side of the was very helpful removing my old add-ons, especially returning even the old mounting parts. How ever they were not able to schedule the reinstall until the 11th of October. I had a need to have them installed prior to Sept 30th. Went to another dealership and had my need satisfied. I've made these remarks to help the dealership. One last cudo, This dealership had the EXACT Model I was looking for, No other dealership within 75 miles did! Hope this evaluation will be taken as a sincere appraisal of the service I did received. Thank you, to all who were helpful in making the deal, especially the Sales manager, Erick, and sales person Luke. Sincerely, Stephen D Breneman More
Great experience, friendly service. Overall I was very satisfied. Eric Weigand is a great salesmen, Matt Zambanini the Sales manager gave us a really good deal. We have bought 3 vehicles from them in the satisfied. Eric Weigand is a great salesmen, Matt Zambanini the Sales manager gave us a really good deal. We have bought 3 vehicles from them in the last 6 months will most definitely buy from again! Highly recomend them! More
Service was extraordinary, sales team and management couldn’t be any more professional or honest. Want was promised was delivered couldn’t be any more professional or honest. Want was promised was delivered More
From the time I stepped on the lot searching, I was From the time I stepped on the lot searching, I was greeted with smiles. Everyone was extremely helpful & got me what I wanted. Thank you for all you From the time I stepped on the lot searching, I was greeted with smiles. Everyone was extremely helpful & got me what I wanted. Thank you for all your help. 💛 More
The facility is nice, but the svc dept did not perform professionally or to my expectations. We dropped our car off at 12:30 for a scheduled appt. No one called us to tell us the car would not be ready professionally or to my expectations. We dropped our car off at 12:30 for a scheduled appt. No one called us to tell us the car would not be ready for pick up that day. We found this out when we called to check the status and were told the svc dept closed at 6 and no one was there. When we tried obtain more information, the sales person that answered the phone kept cutting us off by instructing us to "take it up with svc". Some of the issues that we took the Jeep in for were not resolved. I tried reaching out to our sales person, Eric, for more assistance but he did not respond to my text. More
Everyone, Matt Spence, Matt the Sales Manager and the GM were fantastic. For me purchasing a new vehicle is not always the best experience, but they made it a very pleasant one were fantastic. For me purchasing a new vehicle is not always the best experience, but they made it a very pleasant one More