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Hertrich Chevy Cadillac of Salisbury
Salisbury, MD
18 Reviews
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Showing 18 reviews
February 03, 2017
alsome Sales depot was alsome and very helpful and I would buy anther car when it comes time to get the next one and thank you Robbie W Sales depot was alsome and very helpful and I would buy anther car when it comes time to get the next one and thank you Robbie W More
by Charles141
Employees Worked With
Robert Whitelock
January 31, 2017
slaesman and service manager didn't do what they promised at When my partner bought her previously owned Cadillac SRX in July of 2016 there was an issue with the front bumper that could not be fixed before she t When my partner bought her previously owned Cadillac SRX in July of 2016 there was an issue with the front bumper that could not be fixed before she took delivery of the car. We told them, due to the fact she worked out of state, it wouldn't be possible to have it fixed before the initial 30 day warranty was up and we were told not to worry because it is being documented before the day of purchase. We made an appointment for service in October for an oil change and to get the bumper fixed which they told us they would need the vehicle for a few days. At this time I reconfirmed with our salesman, Kevin Sullivan what the plan was. I told them she wouldn't have any time off till the Christmas Holidays and they said no problem due to the fact fact it was documented at the time of sale.. We scheduled an appointment with the service department for January 9th,, 2017 for the car to be dropped off before 8:30 AM cause it had to be taken to the body shop that does there repairs. This is a half hr drive for us. Car sat all day and nothing done, got phone call at 4:00 PM that they were not going to fix it because car was bought in July of last year! Went back to Courtesy Cadillac and was greeted with the salesman, Kevin Sullivan in the showroom telling me he never promised they would fix it and that I was not welcome there, with that I was physically man handled by four employees and pushed out the door, they were obviously waiting for me because they came at me from the front and rear. Is this how you treat someone that buys a car from you? More
by gary geppi
Employees Worked With
Kevin Sullivan and service manager
April 15, 2015
unsatisfied , would never go back i had an appointment for both transmutation flush and oil change on Friday the 17th at 2 clock . for one they did not do my tras flush saying they d i had an appointment for both transmutation flush and oil change on Friday the 17th at 2 clock . for one they did not do my tras flush saying they don't have enough time due to being short handed even though it was a scheduled. the second thing which is outrages they forgot to put the engine oil cap back on , i had to drive 45 miles back to Bethany beach , DE , as soon as i get out of the car i smell burned oil , i opened the hood to check what it was , to see the engine oil splashed all over the place . unsatisfied you would never expect this from a Cadillac dealer. More
by jawadal
Employees Worked With
Ashely
March 01, 2015
Above and beyond I called the dealership to inquire about a truck. They had the perfect one for me with all options. I told the sales rep I had a trade and that I had I called the dealership to inquire about a truck. They had the perfect one for me with all options. I told the sales rep I had a trade and that I had my 3 kids. Without hesitation the sales rep said I will come pick up your trade from your house and assist in the deal. The sales rep really went out of his way to help me. When my trade number came back I needed more to make the deal happen and my sales guy Robbie went to bat for me and made it happen. I was happy with the overall experience and thanked Robbie for going so far out of his way to sell me a truck. I look forward to dealing with Robbie again in the future. More
by caddie
Employees Worked With
Robbie
September 22, 2014
bought a lemon Purchased a used car that was supposed to be clean and well maintained. They replaced battery a few days later. When I returned the car 28 days late Purchased a used car that was supposed to be clean and well maintained. They replaced battery a few days later. When I returned the car 28 days later I am told the transmission has failed and the repair will cost $1500. They will not take care of my car. Dealership lacks integrity and will not do any more business there. Very disappointed. More
by soradat
Employees Worked With
George Malone, Brod Records, Muffy Records
October 14, 2013
We were shopping for a car for my daughter. She wanted a Chevy Cruze. We found the one she wanted at Courtesy. Robbie was awesome. He was very helpful and made the experience quick and fun. Chevy Cruze. We found the one she wanted at Courtesy. Robbie was awesome. He was very helpful and made the experience quick and fun. More
by Banning
Employees Worked With
Robbie
September 23, 2013
We purchased a 2013 Malibu just yesterday. We had a certain amount in mind and told our salesman, Robbie Pasquith. He worked up some numbers and we went home to think about it. The next morning when certain amount in mind and told our salesman, Robbie Pasquith. He worked up some numbers and we went home to think about it. The next morning when we returned he had two deals better than the first. This is actually our 3rd purchase form Courtesy, so we selected the one that best suited our needs and drove the car home! Robbie is very professional and knows the product. If he doesn't know the answer to your question, he will find out. Ask for Robbie and be ready to purchase your new car. The Hausner's More
by hausner
Employees Worked With
Robbie Pasquith
May 07, 2013
I totaled my truck in an accident and was in need of a replacement vehicle. I searched through Cars.com and was able to find several Chevy Cruzes for cheaper than the local Courtesy dealership. However I replacement vehicle. I searched through Cars.com and was able to find several Chevy Cruzes for cheaper than the local Courtesy dealership. However I went to Courtesy to test drive and look at the Cruzes to determine what options and other items I did/did not want on my car. Jonathon and George bent over backwards to help me get a great deal on a new Cruze that was within the budget of the insurance money I received. I would absolutely recommend them to anyone looking to buy a new vehicle. More
by MarkSwift
Employees Worked With
George Malone, Jonathon Etter
