Hertrich Chevrolet GMC of Easton

Great job. Love our suv. Salesman was great. I would recommend the same salesman to others. Love our suv. Salesman was great. I would recommend the same salesman to others. More

They are awesome and I would rate them an A plus plus couldn’t be any happier couldn’t be any happier More

Hello and thank you in advance for reading my review on the Hertrich Chevrolet GMC Buick dealership. This whole experience started where I was having no luck in finding a particular vehicle in my area (Rh the Hertrich Chevrolet GMC Buick dealership. This whole experience started where I was having no luck in finding a particular vehicle in my area (Rhode Island), and when extending my search criteria, I found the vehicle which I was looking for at this Hertrich dealership. Without delay, I contacted the dealership and made a request that they put a hold on the vehicle so that I may have the opportunity to drive down to the dealership (7 hours one way), view the vehicle, and hopefully purchase same. My call was then transferred to the general manager, whom graciously stated that he would in fact hold the vehicle for me. Upon my arrival the following day, I was greeted by general manager Patrick Papineau and salesman, Alex White. The gentlemen immediately brought me to what I can now say is my vehicle, and I couldn't have been more pleased with not just the greeting, but the condition of the vehicle. I got the impression that like a chef at a fine cuisine restaurant, prepared and plated a fine presentation of the vehicle for my viewing. The salesman, Alex White, was extremely knowledgeable and helpful with providing information on the vehicle along with setting up my Bluetooth and contacting my insurance company to add my vehicle to the policy. Upon my completion of the transaction with Alex, Alex then led me to the finance department where I dealt with Kendall Henry to finalize my purchase and complete the paperwork. Before I had my gluteus maximus in the seat, Kendall had all my paperwork on the desk ready for me to sign, and she had me out in under 10 minutes. Upon completion of the documentation with Kendall, I gave a final thank you and goodbye to Kendall, then with GM, Patrick Papineau, and salesman, Alex White. As mentioned above, I'm from Rhode Island, and my typical experiences at dealerships are never easy and or enjoyable as typically, and traditionally, there's a lot of haggling and other xx with the salesman and then comes the assistant manager and or general manager to talk to you and come out with the infamous phrase “what can we do to convince you to buy this vehicle”. Well, I'm not sure if it's a southern thing or what, but my experience at this dealership was profound. I found that they were not the typical dealership. They were beyond professional, kind, personable, organized, efficient, and genuine. They truly treated me like family. I can honestly say from the time I arrived till the time I departed from the dealership was probably a total of an hour and a half, and most of that involved simple talk between a northerner and a few southerners. Though the drive there and back was not the greatest and or shortest trip, I would gladly travel back to this dealership for any future purchases, and highly recommend this dealership to all that is looking to purchase a new or newer vehicle. Purchasing a new or newer vehicle should be an exciting experience, not a stressful one. Thank you all who took the time to read this review, and a great big thank you once again to Patrick, Alex, and Kendall. I also would like to thank the Chef that prepared my plate, good job on the presentation, it was a 10 out of 10 (of course I am talking about the detailing department). Lastly, to the CEO of Hertrich Motor Group, you have a great staff at this dealership. The dealership is beyond well managed and the staff is truly an asset to the Hertrich Motor Group. More

PLEASE TAKE ME OFF OF YOUR MAILING LIST I WILL NEVER BUY OR SUGEST ANOTHER VEHICLE FROM YOU ALL EVER WORST SERVICE EVER AND DO NOT STAND BEHIND YOUR WORD , MISDIAGNOSIS AT THE COST TO ME AT OVER $1 BUY OR SUGEST ANOTHER VEHICLE FROM YOU ALL EVER WORST SERVICE EVER AND DO NOT STAND BEHIND YOUR WORD , MISDIAGNOSIS AT THE COST TO ME AT OVER $10,000.00 FOR A NEW ENGINE AND ASURED THAT YOU COULDNT DO ANYTHING FOR ME DO NOT SEND ME ANOTHER MAILER EVER MOST LIKELY MOVING TO A FORD WHAT A SHAME AND I AM A SALES REP FOR A VERY LARGE BUILDING SUPPLY COMPANY AND I WILL NEVER RECOMEND YOU ALL DUE TO THIS THANK YOU More

Angie is always professional and thorough, and after the routine maintenance, she spelled out what was needed going forward. She also apologized for another rep making a service appointment for noon the pr routine maintenance, she spelled out what was needed going forward. She also apologized for another rep making a service appointment for noon the previous day when the shop is closed. We made a trip from Centreville, and she was able to fit us in the next day. More

Kendra lies to you about the deals you think you are getting while you are signing. I trusted her. I looked at the contract after I got home. The numbers was different then what we talked about. I ended getting while you are signing. I trusted her. I looked at the contract after I got home. The numbers was different then what we talked about. I ended up paying $29,000 for a car that should have cost $23,000. The add ons and up charges are ridiculous. They didn't have the discounts that promised also. I would rate my experience lower then zero. They were supposed to give me $8,000. for my car. On the contract it was only $6,000. They bought by car then charged me tire disposal for the car they just bought. I was shocked when I realized I finance over $13,000. I told them I could not go over $3,000. She let me sign the contract with out telling me how much my loanwas. They don't care about the financial needs of their customers. I think they call it bate and switch. They should have told me they couldn't do the deal I expected ! More

Very accommodating great people. Did everything they could to find us the vehicle that we wanted Did everything they could to find us the vehicle that we wanted More

Devon was an excellent rep. Really enjoyed working with him. He made the entire transaction seamless and enjoyable. Really enjoyed working with him. He made the entire transaction seamless and enjoyable. More