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Hertrich Chevrolet GMC of Easton
Easton, MD
41 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 41 reviews
February 08, 2024
PLEASE TAKE ME OFF OF YOUR MAILING LIST I WILL NEVER BUY OR SUGEST ANOTHER VEHICLE FROM YOU ALL EVER WORST SERVICE EVER AND DO NOT STAND BEHIND YOUR WORD , MISDIAGNOSIS AT THE COST TO ME AT OVER $1 BUY OR SUGEST ANOTHER VEHICLE FROM YOU ALL EVER WORST SERVICE EVER AND DO NOT STAND BEHIND YOUR WORD , MISDIAGNOSIS AT THE COST TO ME AT OVER $10,000.00 FOR A NEW ENGINE AND ASURED THAT YOU COULDNT DO ANYTHING FOR ME DO NOT SEND ME ANOTHER MAILER EVER MOST LIKELY MOVING TO A FORD WHAT A SHAME AND I AM A SALES REP FOR A VERY LARGE BUILDING SUPPLY COMPANY AND I WILL NEVER RECOMEND YOU ALL DUE TO THIS THANK YOU More
by djones.overtime
Employees Worked With
Matthew Cessna, Meredith Shockly
January 10, 2024
Angie is always professional and thorough, and after the routine maintenance, she spelled out what was needed going forward. She also apologized for another rep making a service appointment for noon the pr routine maintenance, she spelled out what was needed going forward. She also apologized for another rep making a service appointment for noon the previous day when the shop is closed. We made a trip from Centreville, and she was able to fit us in the next day. More
by jellenmelvin
Employees Worked With
Matthew Cessna, Meredith Shockly
December 16, 2023
Kendra lies to you about the deals you think you are getting while you are signing. I trusted her. I looked at the contract after I got home. The numbers was different then what we talked about. I ended getting while you are signing. I trusted her. I looked at the contract after I got home. The numbers was different then what we talked about. I ended up paying $29,000 for a car that should have cost $23,000. The add ons and up charges are ridiculous. They didn't have the discounts that promised also. I would rate my experience lower then zero. They were supposed to give me $8,000. for my car. On the contract it was only $6,000. They bought by car then charged me tire disposal for the car they just bought. I was shocked when I realized I finance over $13,000. I told them I could not go over $3,000. She let me sign the contract with out telling me how much my loanwas. They don't care about the financial needs of their customers. I think they call it bate and switch. They should have told me they couldn't do the deal I expected ! More
by Cherie
Employees Worked With
Kendra , Michael C. Hackney
December 15, 2023
Terrible customer service one the service department . Charged me $788 to fix me window and it’s still not working !! Diagnosis said it was the door motor . They put a new one in and now they’re saying it Charged me $788 to fix me window and it’s still not working !! Diagnosis said it was the door motor . They put a new one in and now they’re saying it’s the switch . They don’t carry the part so I have to find the part bring my car back and they will put the switch in . Of course I have to pay for this . Manager was a total xxxxxxx . Refused to adjust my bill could care less that my problem is not resolved . I’ve been a customer for over 6 years . Stay far away from this place !!!! More
by toniferguson607
Employees Worked With
Service Manager
December 01, 2022
If I could give zero stars I would. After attempting to make an appointment online, getting a confirmation that said someone would reach out to confirm, and getting no call I called After attempting to make an appointment online, getting a confirmation that said someone would reach out to confirm, and getting no call I called the service department. I was told they had a vehicle pick up/drop off service that may not go far enough for me, but the advisor would check and call me back. I got no call. I called again, was told they have no such service, but the shuttle could drop me off at home, they needed to confirm some things and would get back to me. Once again (3x now for those keeping track) no call. I called back again the next day, explained that I was tired of being told I would get a call and not getting one, and just wanted to confirm that the preauthorization that was repeatedly told I needed for my service plan had been done and that they had the parts for the recall I was coming in for. Only this time was I told that the shuttle only went 15 miles, and that they wouldn't actually be performing the recall work, just an inspection and that if the work was required I would need to come back after they got the parts. At this point, over 2 weeks past when I made the appointment the oil change was no longer negotiable, so I said fine and planned to just wait for the car because I just needed it done. Car gets dropped off, night drop filled out, and I get a call at 7:22am that I have 2 recalls, not one, and oh by the way, we no longer accept any service plans. I explain that this is the 4th person I'd talked to, mentioning it multiple times to each of them, and all I had been told was that a preauthorization was required. I'm told the manager says they don't accept maintenance plans anymore. Get his name, and am offered the chance to speak with him. When speaking with Mike Devaney I ask how it is that the first 3 people I spoke with about the service plan made no mention of them not being accepted. He says well it's a change. I ask if it had changed since the day before, that being the last time I had talked to someone about it. No, that person just had the wrong information. I said well who's fault is that, certainly not mine, and am told we don't take service plans. Ok fine, do the recall work and I'll take my car elsewhere after that is done. I'm not paying for service that I have already paid for with my plan. He confirmed I wanted the car serviced, I said ONLY the recalls, I'll take my car elsewhere from now on after the recall work. He says ok, I hang up. Within a few minutes he calls back and says that I can pickup the car whenever I want as they have decided the will not be doing the recall work. I confirmed what he was saying, asking "let me get this right, you already have my car and an appointment, and now you are refusing to do the recall work even though my car is already in your posession? I am being refused service?" He says yes. I was in shock, said OK THEN, and hung up. The recall I knew about when the car got dropped off is for 3rd row seatbelts. The second recall I was told about during the first call this morning is for something with the daytime running lights. Guess I had better hope I don't need those seat belts before I'm able to get in with another dealership since Hertrich couldn't be bothered to provide me service for a manufacturer's recall. I will never have anything to do with this dealership ever again, and I will be filing a complaint with the NHTSA as well. More
by JenJ5512
Employees Worked With
Mike Devaney
August 20, 2022
Disappointing customer service. When we decided to have the truck towed because we were unable to pay the quoted $8,000 - $10,000 repair work, they were extremely difficult to work When we decided to have the truck towed because we were unable to pay the quoted $8,000 - $10,000 repair work, they were extremely difficult to work with. Would not allow us to pay over the phone for the inspection service and refused to help the tow company locate the truck they parked on their lot. Very disappointed. More
by mamalucallaghan
Employees Worked With
Service department
July 03, 2022
My husband and I were looking for weeks for a used car which would fit our needs. after many trips to different dealerships and the frustration of having a really hard time finding a used car which woul which would fit our needs. after many trips to different dealerships and the frustration of having a really hard time finding a used car which would fit our budget and work for us and our english mastiffs, we luckily received an email from Madison Hill ( Sales Associate ) that she would do her very best to help us find what we been looking for. She kept her word and as we walked in at the dealer ship we been greeted with professionalism and outstanding customer care. Madison showed us a Minivan she thought could be of our interest and Sales Manager "Roby " (Robert) helped figuring out the numbers. Both truly put their best efforts out there , including the person in the finance department to make this buy a great experience. Thank you ! Truly a great place with great employees!!! More
by karinbreen
Employees Worked With
Madison Hill, Roby ( Sales Manager ) and lady in financial office
