Herson's Kia - Service Center

The service center installed my roof rack in less than 20 minutes! Super nice and friendly staff too! minutes! Super nice and friendly staff too! More

Brian is a great customer service rep. He's very knowledgeable and keeps you in the loop. The service was done right and with attention to detail. He's very knowledgeable and keeps you in the loop. The service was done right and with attention to detail. More

Herson Kia is always a great experience. This time around, however, the time originally communicated to me was not the correct time it would take for my car to be done. On top of that my car This time around, however, the time originally communicated to me was not the correct time it would take for my car to be done. On top of that my car was an overnight fix, which caused me to need a rental. I was told that I would have to rent a car with my own money and I would be reimbursed. I have yet to be reimbursed for the rental. Pretty inconvenient. This is not a usual situation for Herson's so I extended grace but it still was frustrating. More

Dropped off car with Luis in Service who followed up on our needs and was great to work with. Car was ready in timely fashion. our needs and was great to work with. Car was ready in timely fashion. More

great place to deal with! brian cuello in svc dept always makes it a pleasant experiance! brian cuello in svc dept always makes it a pleasant experiance! More

As usual great service; very friendly and informative. Car came back clean and invoice was clear and concise. Car came back clean and invoice was clear and concise. More

Excellent service. Very helpful. Love my new vehicle. Recommend Rockville dealership. Thank you for your service Very helpful. Love my new vehicle. Recommend Rockville dealership. Thank you for your service More

We had a wonderful experience at Herson’s Kia, it was by far the best car purchase/lease experience we had had in the past 9 years. All the staff were delt with from the salesperson (Matthew Hunter) to sale far the best car purchase/lease experience we had had in the past 9 years. All the staff were delt with from the salesperson (Matthew Hunter) to sales manager (Jazz Delos Santos) and Financing Manager (Josue Flores) were amazing, they were very friendly, knowledgeable and happily answered all our questions. We never felt pressured or rushed to make any decisions, all the staff were very open and transparent with us, and they were very patient in answering all our questions and staying with us way beyond closing time to make sure we were satisfied with before committing to the purchase and lease. All the staff made our experience stress free and enjoyable. Our experience was so good that we got two cars from them!!! More

The dealership was great to work with to purchase my 2025 KIA Sportage Plug-In. I had done significant research and used the True Car site to obtain a referral and quotes for comparison. Joshua and the Team KIA Sportage Plug-In. I had done significant research and used the True Car site to obtain a referral and quotes for comparison. Joshua and the Team were good to work with. I have a tendency to ask more than what I would consider an average number of questions and all were answered to my satisfaction. There was minimal pressure to immediately finish a deal a I was very happy with my experience. More

Friendly employees, communicative, took care of all the recalls, and they did the service for my car, timely as they promised it recalls, and they did the service for my car, timely as they promised it More