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Herson's Kia - Service Center

Rockville, MD

4.5
277 Reviews

277 Reviews of Herson's Kia - Service Center

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October 10, 2024

Service has consistently been great. Both Arturo and the new persons in charge of drop off and pick up have been very helpful. More

by COHENLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrick Rumley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo has been very helpful
October 10, 2024

Great service and great staff. Comfortable waiting room. Great location. Great service and mechanics there More

by judymorse600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
October 08, 2024

Quick, kind, and helpful. Facilities are clean and comfortable, felt valued as a customer. Nice service overall More

by kennyyerardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2024

This service center is the best! I really appreciate them letting me drop my car off and getting looked at. Thank you!! More

by rae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo and Brian
October 07, 2024

Great service very attentive very convenient very timely very thorough would highly recommend very pleased after visiting More

by kateoctavio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

Flexible scheduling easy drop off took care of the recall items quickly and provided recommendations. More

by cledner0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

I do appreciate them fitting me in because the engine light came on. I asked if all the recalls were completed and was told yes. The anti-theft software was not completed. The service was good. I am disa More

by VICKIJSMITH2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

Overall experience was great. Salesperson and Sales manager were not pushy! But the person who was selling warranties didn’t realize that I needed to go after couple of hours. Ma More

by Nazg_a
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt , Jaz
October 04, 2024

My concerns regarding oil consumption issue were addressed- at least for now - but owning a car with the Theta-2 engine with all its problems is very stressful. Oil consumption- engine knocking iss More

by sdvorkin164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer support
October 04, 2024

Very friendly and helpful staff. They've been on top of getting any issue fixed and keeping me updated on progress of my services More

by nicholas.ayers1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.