Herson's Kia - Service Center

The service assistant tried to add unnecessary work to my car service by wanting to charge me for air filters that were clean. My car only had 10,000 miles. Very disappointing… hard to trust the service for car service by wanting to charge me for air filters that were clean. My car only had 10,000 miles. Very disappointing… hard to trust the service for next time. More

I received excellent service as usual, at Herson’s Kia. Arturo is a wonderful representative of the company. Arturo is a wonderful representative of the company. More

Faster than estimated and at a very convenient time. Wonderful and informative staff and comfortable waiting space. Wonderful and informative staff and comfortable waiting space. More

Always a pleasure working with Brian in the Service Department. He is patient and listens then gives answers that are clear and easy to understand. Department. He is patient and listens then gives answers that are clear and easy to understand. More

Hard to get the appt. No heads up they were running over an hour late, so our plan to wait on site for the check-up wasn’t workable. Had to call twice snd talk to a manage No heads up they were running over an hour late, so our plan to wait on site for the check-up wasn’t workable. Had to call twice snd talk to a manager to get an override on the appt so that we wouldn’t void our warranty for missed checkup. More

I brought my Kia EV in for the "refill inverter coolant" recall (which I found out about on my own; I was never told by Kia). They did the coolant flush and one day later the warning was back on. They kept recall (which I found out about on my own; I was never told by Kia). They did the coolant flush and one day later the warning was back on. They kept the car in all day again and never called me about it. I tried getting in touch with service for the 30 minutes before closing, was told someone would call me, and no one did. I called back the next morning and was told they will do the recall again. They did it and two days later, the warning is back. This is a KNOWN ISSUE that hundreds of owners have and Kia does not have a good solution for it. More

Great experience, highly recommend! James was great to work with and whole process was relatively quick! James was great to work with and whole process was relatively quick! More

Great, friendly service. Checked the car over well and did necessary work. Updated the recall issues. Checked the car over well and did necessary work. Updated the recall issues. More

Pun:tual, alert and ready to engage any questions. Kept me.ingormed as to status and accurate in the time to completion. Well worth the drive from Baltimore, MD during rush hour Kept me.ingormed as to status and accurate in the time to completion. Well worth the drive from Baltimore, MD during rush hour More

They’re very helpful and the the time very good and helpful telling me what I need next. helpful telling me what I need next. More