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Herson's Kia - Service Center

Rockville, MD

4.5
278 Reviews

279 Reviews of Herson's Kia - Service Center

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June 21, 2024

I have two Kia's and have always used this location. The Service department is amazing!! More

by JDENION1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian & Arturo
June 21, 2024

Easy to service the car- the Uber service is terrific for people who don't live nearby More

by NATBARRYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2024

They are very helpful to me mostly the guy in the front desk. I forgot his name ;( More

by Josie
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ja
June 21, 2024

Fast and good advise on my KIA Sorento. Recommended service is excellent. Will go back. More

by jjalil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2024

Service area is organized, appreciate appointment process. FYI - waiting area is not good at all. TV on FULL blast - way too loud. Impossible to work, read, think. Ended up sitting outside in More

by CATHYNAJAR
Recommend Dealer
Yes
Employees Worked With
did not work with those people. no clue who helped me at check in/out.
June 20, 2024

I bought my new KIA Sportage Hybrid. Edwin was very pleasant, professional and extremely knowledgeable, and patient. No high-pressure sales here at Herson's KIA. As our sales rep he prov More

by rhettavinson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Rodriguez
June 20, 2024

I had a very positive experience here . .communication was great and everyone was very helpful. More

by ALYSONLOBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Ants all over the car, took it to service but the issue was never solved More

by AASAYYAD23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Ferguson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2024

On time service for 2 recalls. They even provided an Uber to pick me up (2 miles away) to get the car when it was done. More

by JSUZICH
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian
June 19, 2024

I came for a routine oil change and upon returning home the oil leaked. I have a new Kia with about 15,000 miles. The oil leaked all over my driveway. I had to come back the next day and waited two hours f More

by DSBARRY2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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