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Herson's Kia - Service Center

Rockville, MD

4.5
277 Reviews

277 Reviews of Herson's Kia - Service Center

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October 15, 2024

Josh and the service dept was very professional and took the time to explain the issues with my vehicle. Great job! More

by JZABALA301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
October 14, 2024

Josh immediately reached out to resolve an incident with my Telluride while my vehicle was on their lot. Josh arranged for a loaner car during the repairs. Excellent customer service! More

by Robinpop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh was amazing handling my appointment. Excellent follow up! Will continue to recommend Herson’s KIA to family, friends and business colleagues.
October 14, 2024

Atendimento altamente atencioso! Tivemos uma experiência incrível com o gerente Jorge e o vendedor Matthew e também com a Ethel que foi incrível ao nos ajudar a escolher a melhor cob More

by sarahelisarp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge, Matthew and Ethel!
October 14, 2024

appointment was easy to schedule. regular maintenance service completed plus 2 recall items addressed and they washed my car! courteous, pleasant & professional. More

by huebnerminh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian D. Cuello
October 13, 2024

They honored coupons from another dealer. They were courteous and honest. They also explained everything clearly. More

by kwolfson.law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. I’m not sure of his name.
October 12, 2024

The sales staff I worked with were absolutely amazing to work with. Everyone was incredibly friendly and the entire experience was seamless from start to finish! More

by carmel
Recommend Dealer
Yes
Employees Worked With
Jorge
October 11, 2024

Very good service, deliverd on time. The people who work at Herson's Honda are very good at their jobs. More

by Juan Carlos. Marin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ERIKA AND ANOTHER PERSONS
October 11, 2024

Customer service was excellent! Appreciated the Uber to metro and the many calls keeping me informed. More

by jmlittrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
October 11, 2024

Very nice service. The dealer who works at the Herson's Kia is very good. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrick Rumley
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Very friendly service and great people. I appreciate their flexibility and they do very good work from my experience. More

by AJDELLISOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo in service 5 stars
2
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