Herson's Kia - Service Center

Well organized very professional excellent customer service representatives. Smooth processing of request and quick updates. service representatives. Smooth processing of request and quick updates. More

It’s always a pleasure to work with a wonderful people here. I was a little disappointed with the cleaning this time of the inside of the car here. I was a little disappointed with the cleaning this time of the inside of the car More

Good reception service. I had alerted in advance that my car needed a recall addressed at this visit, so it was frustrating that the parts had not been ordered in advance. I I had alerted in advance that my car needed a recall addressed at this visit, so it was frustrating that the parts had not been ordered in advance. Instead I need to take more time off to come back for another appointment. Recall appointments seem to not be a priority for scheduling. More

Appreciated the assistance I received as a walk-in. The gentleman, who assisted me, remembered me from an issue I was having with my car over a year ago. WoW! That was really special! So glad he was ab The gentleman, who assisted me, remembered me from an issue I was having with my car over a year ago. WoW! That was really special! So glad he was able to fit me in and I was done within an hour! More

The dealership was clean, spacious, well maintained, and had a very comfortable waiting area. Everything was very efficiently run as well. had a very comfortable waiting area. Everything was very efficiently run as well. More

The Herson’s service department always is prompt, professional, and courteous. My car was ready sooner than anticipated. professional, and courteous. My car was ready sooner than anticipated. More

Arturo and Brian provided great services and both were very pleasant to work with. Josh always greets me in a friendly manner. very pleasant to work with. Josh always greets me in a friendly manner. More

Came in for two recall items and an oil change and tire rotation that was scheduled weeks ago. Pretty stunned to learn that the parts for the recalls were not here waiting and actually have to be ordered. rotation that was scheduled weeks ago. Pretty stunned to learn that the parts for the recalls were not here waiting and actually have to be ordered. You're out of them. Not sure how parts are not set aside when recall appointments are made so they're here when people show up for their appointment. Sat here for 30 minutes while they investigated and tried to see if another dealer had any that they could send or if they could be borrowed from other upcoming appointments, but there were none. So now I'm told it'll take a few days to get them in. This is not the end of the world, and not a crisis, but we've come to expect much better from Herson's over 25+ years of car buying and servicing. I will try to make time later this week to come back and do this all over again. Hoping they will provide the oil change and tire rotation at no cost as a courtesy. I know stuff happens, but this kind of thing really shouldn't. More

Josh is always very thorough in his work and both Josh and Bryan provided excellent customer service . The issues at hand were resolved and Bryan provided excellent customer service . The issues at hand were resolved More

Diego, Minnie Thomas Since the purchase of this vehicle I have had three major issues to contend with. 1. Low battery 🪫 charge reading $399 2. Replace the oil flap $500 3. New Starter $399 I vehicle I have had three major issues to contend with. 1. Low battery 🪫 charge reading $399 2. Replace the oil flap $500 3. New Starter $399 I am returning the car and I need a refund of all funds. Thank you Minnie Thomas More