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Herson's Kia - Service Center

Rockville, MD

4.5
280 Reviews

280 Reviews of Herson's Kia - Service Center

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August 12, 2024

wonderful people to work with, a lot of understanding straight up nice business always recommend them to all my friends More

by Elimeloul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

Service is great and does a good job. Waiting area is nice. Arturo is a great service manager. More

by tykygav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
August 12, 2024

Very easy and convenient for appointment to have recall repair done. My Seltos was ready a full hour ahead of expectations! Thx…! More

by KMHALL1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel
August 12, 2024

Appointment time was honored, staff were polite and the car maintenance as done on time. Car was also washed and cleaned. More

by vanloon.emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Price is ridiculous tire rotation is not included with the oil change. There are only 2 oil changes given with the purchase of a new vehicle More

by mihenry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Had to ask for help when I arrived, was about 3 or 4 sales guys having fun and just look at us then kept on talking, then another sales person helped us, he did not see very helpful but then he keeps ca More

by KAt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Diamond
August 07, 2024

Our entire experience with purchasing our 2025 Kia Sportage Prestige exceeded our expectations. The Sales & Leasing Consultant, Edwin Rodriguez, was very knowledgeable and highly service-oriented. H More

by Richard Springer
Recommend Dealer
Yes
Employees Worked With
Edwin Rodriguez, Ethel Powell
August 06, 2024

Was in for a recall and had been told it would take "half a day" to finish. To my surprise, I was in and out in less than 2 hours. Excellent work by the team getting me on my way quicker than anticipated. More

by jon.w.moody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Friendly and timely service. Car was returned at promised time. When I call reps are helpful. Recalls were taken care of. More

by MICHEY.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrick Rumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Always friendly and quick maintenance time. I actually bought my Kia Forte from a different dealership. I am now pleasantly surprised and Happy to have Maintenance at Herson’s and when ready w More

by JAN Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Kozlowski/service dept
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