Herson's Kia

Staffs are verybkind and waitingbroom is comfortable. Above of all, process was fas as I expected. Above of all, process was fas as I expected. More

Herson’s Kia was amazing. Jazz and Keith were so helpful and worked with me on what I needed and could afford. Jazz and Keith were so helpful and worked with me on what I needed and could afford. More

My second time there. First time since I bought a new Kia there. It was there for a 7,500 mile check up- standard stuff. The experience was very disappointing. I had an First time since I bought a new Kia there. It was there for a 7,500 mile check up- standard stuff. The experience was very disappointing. I had an appointment. I dropped off the car at 9:10 am. I was told it would be ready before 12 noon. 11:15 am, I came back to the service desk to check back and see the status. I was told: “still working on it”, it will be ready by 1pm. I looked inside the service bay but did not see my car in there. 11:30 am, I walked outside and saw my car was still parked in the lot, and locked. 11:40 am, I see in my Kia app that the car has now moved, the doors are now unlocked, front windows and hood open, so it finally went into the shop. 12:39 I received a call that the service is complete. OK, not the end of the world that I was originally told it would be ready by 12 noon and instead it was finished before 1 pm. BUT, I think I was not told the truth re "still working on it". I think the car was not pulled into the service bay until 11:40 and it was finished an hour later. TRUST is important and this shook my trust int he service department. And the reason I came to Herson and bought my Kia there was that I had a bad service experience at King Kia, where I had bought my previous Kia. More

I brought my car in for a service that was to take about an hour and a half, but ended up being over three hours long. It might have been even longer if I didn't ask "how much longer you think?", while I wa an hour and a half, but ended up being over three hours long. It might have been even longer if I didn't ask "how much longer you think?", while I was waiting. The pricing was way more than what I was originally told as well... More

They are client focused. Do excellent work! Well trained staff and attentive mechanics. Reasonable prices. Do excellent work! Well trained staff and attentive mechanics. Reasonable prices. More

Brian was very personable. He personally handled my problem and explained the solution. Thank you. He personally handled my problem and explained the solution. Thank you. More

Damon Norris did a fantastic job. I leased a 2024 KIA EV6 long range AWD. The dealership went out of its way to make the deal happen and helped me get into an all-electric vehicle tha I leased a 2024 KIA EV6 long range AWD. The dealership went out of its way to make the deal happen and helped me get into an all-electric vehicle that better suits my needs. Thanks! More

We had a very positive experience with Isaac and the whole team. He was very kind, knowledgeable and detailed. He helped us from start to end and made sure everything was perfect with our new vehicle, e whole team. He was very kind, knowledgeable and detailed. He helped us from start to end and made sure everything was perfect with our new vehicle, even buying us food while we waited for the car to be cleaned and coated. He sat with us without any rush to setup the car’s connections and showed us all of the ins and outs of the vehicle. We definitely felt like we were his only customers at the time, even though I knew we were not. I have nothing but great things to say about Isaac and his team. Embarrass More

The staff there was wonderful and made it very seamless. John Wyatt was very easy to work with. John Wyatt was very easy to work with. More

Really quick and professional. Having an Uber take me home so I wouldn’t have to wait for the work to be performed and then sending an Uber to pick me up and bring me back to the d Having an Uber take me home so I wouldn’t have to wait for the work to be performed and then sending an Uber to pick me up and bring me back to the dealer was a nice touch. More