Herson's Kia

Grandmother had a bunch of issues with a car she bought. They made sure all the issues were taken care of and helped her trade for a newer car keep the payments as close as possible. They made sure all the issues were taken care of and helped her trade for a newer car keep the payments as close as possible. More

Be aware. Herson’s charges $5000 OVER MSRP for the privilege of buying a KIA from them! I was so excited when I was told twice that they were no longer applyi Herson’s charges $5000 OVER MSRP for the privilege of buying a KIA from them! I was so excited when I was told twice that they were no longer applying this charge. Then when I went to put down a deposit OOPS. They still wanted the $5K. Very disappointed. This harkens back to the old days of unethical care sales tactics. Be careful. These folks seem sincere but their word is not their bond! Unhappy potential Buyer. More

Edgar understands what an individual wants and will not try to sell you anything extra for a quick buck. The whole dealership was very welcoming to my over excited puppy even when start barking everyone’s try to sell you anything extra for a quick buck. The whole dealership was very welcoming to my over excited puppy even when start barking everyone’s ears off More

They have added dealer mark-ups 15k, not 1. 5. Total cost of EV6 is more expensive than Tesla model Y and BMW I4. And dealers are very not friendly. I do not go any Herson's places again. 5. Total cost of EV6 is more expensive than Tesla model Y and BMW I4. And dealers are very not friendly. I do not go any Herson's places again. More

I scheduled an appointment on Saturday, September 4 at 1 pm to see and test a Hyunday Santa Fe 2017. I arrived 30 minutes earlier to find the car was being tested by a walk-in customer. I waited for about 1 pm to see and test a Hyunday Santa Fe 2017. I arrived 30 minutes earlier to find the car was being tested by a walk-in customer. I waited for about 10 minutes and as soon as the other customer finished testing the car the salesperson gave us the key to test it. It took us 10 -15 minutes driving around and as soon as arrived back at the dealership the other salesperson informed that the car was sold! I was surprised and said I had made an appointment and drove from Virginia for 1 hour to see this specific car! The manager came out and said "I'm sorry! I hope this will not happen to other people and that's why I want to put out this review. I was disappointed by the way I was treated. To me this was unproffesional cbad ustomer service! More

Terrible service and rude director!!! we did the Terrible service and rude director!!! we did the maintenance of our car in this dealer recently and spent more than $800. After one day of maintenan Terrible service and rude director!!! we did the maintenance of our car in this dealer recently and spent more than $800. After one day of maintenance, we found the tire pressure of all tires were much higher than normal value. Thank god we found it! It was very very dangerous so we had to back to the dealer for fixing it. They didn't explain anything about this and we didn't complain. BUT the nightmare didn't stop. The washer fluid alarm keeps warning for "low level". When we finished the maintenance, we were told that all the fluid were filled well so it should not have this problem. We had to visit the dealer the third time and was told there was a leaking. They changed a motor for the leaking and we were charged for this service. When we showed our extended warranty plan, the director became very rude. He said we spent 10 minutes talking about our warranty, if we don't want the service, he will take the motor from the car and we go away. We cannot imagine that. We didn't complain and asked about why after maintenance there were so many problems. We even didn't ask for a compensate for the bad maintenance service and our time. We just spent 10 minutes talking with them about our extended warranty. How could he treat us like this?!! is this Herson's Kia customer service? This is ridiculous! We won't recommend anyone for the service in this dealer!!! Don't waste your time and money on this dealer!!! More

I had a great experience buying my first car. Friendly people and they try and give you the best deals. Would recommend this dealership to anyone. people and they try and give you the best deals. Would recommend this dealership to anyone. More

It was our very first time to buy directly from a dealership, and though we knew next to nothing about getting a good deal, but all thanks to Mr Diop and Isaac Ulate, two great salesmen, with excell dealership, and though we knew next to nothing about getting a good deal, but all thanks to Mr Diop and Isaac Ulate, two great salesmen, with excellent customer service and great knowledge of the product offer of Hersons and Kia auto group. In general, every one who was involved in the process like Danny Gonzalez the finance guy, and Mr Kevin the Boss I supposed was so nice and friendly. However both Mr Diop and Mr Isaac Ulate deserves a big praise, they are such an asset to the company, they helped us to get a great deal and made our day a saving grace. We feel the more comfortable as everyone of our family, friends and colleagues continue to admire and testify that our Honda civic Ex-l 2019 version looks great and a great deal at its cost. We recommend and will keep recommending Hersons Kia auto group to everyone looking for great deals in the auto dealerships. More

I went to purchase a telluride today (03/18/2021) and after my experience I will never go to a Kia nor support their store ever again. After speaking with 2 sales associates over the phone for 2 days, an after my experience I will never go to a Kia nor support their store ever again. After speaking with 2 sales associates over the phone for 2 days, and emailing back and forth with a sales manager, Jazz Santos, I decided to drive the 2 hours to this dealership for the specific Telluride I was going to purchase. While waiting for the final walk out price of the vehicle, after taking note of the MSRP price on the window sticker, which was what I prepared to pay,.. a gentleman came down the stairs from his office, and started whispering and pointing about the Telluride to his sales staff at the finance counter. I overheard this gentleman tell the other sales associates that the vehicle outside (the vehicle I planned to purchase) was marked incorrectly and it was actually supposed to be $5000.00 more than what was listed Due to its Popular Color (Wolf Gray). Jazz the manager I had already spoken to me, came back to my table and started telling me what this other gentleman told him about the price being increased due to the color of the vehicle, and explained that if I chose another a vehicle that was a different color, I would not have to pay the extra $5000.00. I was quite shocked at this point, as I had spoken to 4 people at this point over the course of 2 days, and noone was going to tell me this until I was ready to see my final walkout/purchase price. I explained that this was absolutely not going to happen and quickly pointed out that this specific vehicle already has a charge of $500.00 listed on the window sticker for the specific paint color. It just did not make sense to charge me an extra $5000.00 out of the blue due to the color, when the prince clearly already reflected the paint color. When Jazz went back to this same gentleman to explain, the gentleman made a point to speak loud enough that the whole store could hear him say “I don’t care if she f’ing buys it or not”. This pricing issue was clearly either due to the fact that I was a female (who had done her research by the way), and they thought that they could take advantage me. However, this pricing issue was clearly an error on their part for not advertising the actual price of the vehicle. I argued that no one in their right mind would have the intent of purchasing something for one price, and then still purchase that item after being told at check out the item price was increased by $5000. Whoever this other gentleman was, was extremely rude, cocky, and wore his arrogance on his sleeve. He made it very clear that he wanted no parts in hearing what I had to say. In fact, he didn't even bother coming to me and answering my questions, he let his staff handle the brunt of the situation as he stood and watched in background. What a poor manager (if that is what he was), and shame on him for hindering a potential sale and screwing his sales associated out of a guaranteed sale over his own pricing error! I know dealerships want to make as much as they can off of a vehicle, and its the name of the game, HOWEVER, not disclosing a price change until the final parts of a sale is Ludacris!! He should have honored it, and fixed his pricing error on the remaining vehicles, or he should advertise that there is potential mark up on certain vehicles. While leaving empty handed (the gentleman would not even considering budging or working with me), the same gentleman was outside and made it a point to make a comment loud enough for all to hear saying "she's just mad because she could not afford the care, and we wouldn't give it to her". I lost my mind and said my peace with all of the potential customers hanging in the background. But that's another story in itself. ALL AND ALL THIS COMPANY WAS ABSOLUTELY HORRIBLE AND I HAVE NEVER FELT SO EMBARRASED OR DEGRAGED. Had they been honest with me instead of trying to pull a fast one, they may have salvaged the purchase. I have been speaking to an attorney regarding this situation, and intend on following through with their advice. More

This KIA dealership provided us with great buying experience. I highly recommend purchasing your car here. The salesperson very knowledgable and the paperwork process was automated and efficient. experience. I highly recommend purchasing your car here. The salesperson very knowledgable and the paperwork process was automated and efficient. More