Herson's Kia
Rockville, MD
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Service area is organized, appreciate appointment process. FYI - waiting area is not good at all. TV on FULL blast - way too loud. Impossible to work, read, think. Ended up sitting outside in process. FYI - waiting area is not good at all. TV on FULL blast - way too loud. Impossible to work, read, think. Ended up sitting outside in heat just to get away from the noise and uncomfortable waiting area. More
I bought my new KIA Sportage Hybrid. Edwin was very pleasant, professional and extremely knowledgeable, and patient. No high-pressure sales here at Herson's KIA. As our sales rep he prov Edwin was very pleasant, professional and extremely knowledgeable, and patient. No high-pressure sales here at Herson's KIA. As our sales rep he provided us different opportunities for hands-on demos and answered our questions about all the technology features. More
I came for a routine oil change and upon returning home the oil leaked. I have a new Kia with about 15,000 miles. The oil leaked all over my driveway. I had to come back the next day and waited two hours f the oil leaked. I have a new Kia with about 15,000 miles. The oil leaked all over my driveway. I had to come back the next day and waited two hours for the car to be fixed. The front person was nice, but no apologies or compensation (like a free oil change next time) was offered. Ultimately, I was at the Kia for over 6 hours between the two days and I have had to scrip my driveway. The manager was supposed to call me to make it right. Never did. Very unfortunate. Will go elsewhere next time. More