Herson's Kia

Diego, Minnie Thomas Since the purchase of this vehicle I have had three major issues to contend with. 1. Low battery 🪫 charge reading $399 2. Replace the oil flap $500 3. New Starter $399 I vehicle I have had three major issues to contend with. 1. Low battery 🪫 charge reading $399 2. Replace the oil flap $500 3. New Starter $399 I am returning the car and I need a refund of all funds. Thank you Minnie Thomas More

The team at Herson’s Kia was top notch. They were patient as we considered our options, and they made buying our new Kia as smooth as possible. John Wyatt is the consummate pro in addressin They were patient as we considered our options, and they made buying our new Kia as smooth as possible. John Wyatt is the consummate pro in addressing buyers’ needs. More

Came in for two recall items and an oil change and tire rotation that was scheduled weeks ago. Pretty stunned to learn that the parts for the recalls were not here waiting and actually have to be ordered. rotation that was scheduled weeks ago. Pretty stunned to learn that the parts for the recalls were not here waiting and actually have to be ordered. You're out of them. Not sure how parts are not set aside when recall appointments are made so they're here when people show up for their appointment. Sat here for 30 minutes while they investigated and tried to see if another dealer had any that they could send or if they could be borrowed from other upcoming appointments, but there were none. So now I'm told it'll take a few days to get them in. This is not the end of the world, and not a crisis, but we've come to expect much better from Herson's over 25+ years of car buying and servicing. I will try to make time later this week to come back and do this all over again. Hoping they will provide the oil change and tire rotation at no cost as a courtesy. I know stuff happens, but this kind of thing really shouldn't. More

Josh is always very thorough in his work and both Josh and Bryan provided excellent customer service . The issues at hand were resolved and Bryan provided excellent customer service . The issues at hand were resolved More

Matt Hunter has done great work finding THE car for us on the new 2025 Carnival. Not much of the negotiation room with the market but the process was smooth. the new 2025 Carnival. Not much of the negotiation room with the market but the process was smooth. More

The personnel were great from Edwin who sold me on the car, to Jorge who worked with Kevin to get me what I wanted/needed fir my car. To Ethl who wrapped up the deal. car, to Jorge who worked with Kevin to get me what I wanted/needed fir my car. To Ethl who wrapped up the deal. More

The best dealership I have ever been to, great customer service and family atmosphere 10/10 !! service and family atmosphere 10/10 !! More

they try to fail my car inspection for me to fix it 3000$ repair is insane 3000$ repair is insane More

Professional and swift service for my vehicle. Costs and timelines clearly spelled out from the outset. Costs and timelines clearly spelled out from the outset. More

I didn’t have a good experienced buying my car at this location. They need to be more organized. location. They need to be more organized. More