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Herson's Kia

Rockville, MD

4.6
442 Reviews

15531 Frederick Rd

Rockville, MD

20855

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Showing 442 reviews

July 30, 2024

Josh and Brian assured that a warranty fix was executed successfully and professionally. I appreciated their responsiveness and follow-up. More

by TRACY20850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, Brian in Service
July 30, 2024

Expected to spend about an hour and a half waiting for this job to be finishished but car was ready in about 30 minutes -- never expected getting a good chunk of my time back.. car was done expeditiousl More

by jralbert37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serviuce dept - didn' t get names
July 29, 2024

The service department was friendly and upfront. There was good communication and no issues with my service. More

by woodyjcl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cuello
July 27, 2024

Excellent customer service . Beats audi bmw and other high end dealerships . Smooth and fast transaction. Very happy More

by rogerconstantin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac, Garrick Rumley
July 27, 2024

Efficient handling of several service bulletins. They did not reset the service alert light that flashes when service is due. Alert continues to flash - now at -37 days overdue for service. Will More

by WRBULLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
July 27, 2024

very nice person,very good experience,will continue to buy kia in my next car! More

by lingyu bao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joshua, Laura Ferguson, Garrick Rumley
July 26, 2024

Brought my car in for two recalls and then asked them to add on another service upon arrival. They were accommodating and quick. Always informative and professional on my car care visits. More

by ELISACGRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Laura Ferguson, Garrick Rumley
July 25, 2024

We had a wonderful time under the care of Isaac U. He was a professional advisor, keen to satisfy our needs. We left today (25th of July) with two cars perfectly tuned for us. Isaac took his time to More

by Thomas M Verchere
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaac Ulate
July 25, 2024

John Wyatt helped us and he was fantastic! He helped us navigate through different options and get the best deal. He was very patient and understanding during the whole process. Thank you for More

by Lonnie R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Wyatt
July 25, 2024

I always get great customer service at Herson's Kia, from the purchase of my car through all my service appointments. More

by LOIS.TODHUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep.
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