Herson's Kia
Rockville, MD
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Ralph was exceptionally patient, helpful in explaining the options available, and took time to understand our needs before recommending the right car for us. He made the process seamless, easy, and conven the options available, and took time to understand our needs before recommending the right car for us. He made the process seamless, easy, and convenient. The finance team was also very easy to deal with and explained our options very clearly. It was a terrific experience. More
I had a great experience at Hersons Kia. The team that helped me took time to walk me through all of the features of the car, and worked with me within my budget. I’d highly recommend! The team that helped me took time to walk me through all of the features of the car, and worked with me within my budget. I’d highly recommend! More
Great service! Very friendly staff! I was greeted immediately and was informed that there was an additional recall service that needed to be done. I was told tha Very friendly staff! I was greeted immediately and was informed that there was an additional recall service that needed to be done. I was told that it would be between 1.5 to 2 hours. I waited and was pleasantly surprised when the service was done with the 1.5 time frame. Would highly recommend Herson's Kia. More
I scheduled a month out and asked specifically about any parts or hardware that may be necessary at the time of service to minimize vehicle down time and return trips. At the time of pickup, after the s parts or hardware that may be necessary at the time of service to minimize vehicle down time and return trips. At the time of pickup, after the service, I was informed the cable harness for the recall was on order and I would have to make a return visit. They knew weeks ahead of time what recall I was coming in for and could have easily purchased this harness beforehand to be prepared for the service visit. Now I have to bring the car in again to do what they should have done the first time. More
Josh Detrick, in sales, was helpful to us as we were not ready to make the change to an EV; he showed us a Sportage Plug-in Hybrid which we liked. He was patient with us, as it took some time to make the de ready to make the change to an EV; he showed us a Sportage Plug-in Hybrid which we liked. He was patient with us, as it took some time to make the decision. As we were driving away from the dealership in the Sportage, we were happy we made the purchase. More