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Herson's Kia

Rockville, MD

4.6
442 Reviews

15531 Frederick Rd

Rockville, MD

20855

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Showing 442 reviews

August 06, 2024

Friendly and timely service. Car was returned at promised time. When I call reps are helpful. Recalls were taken care of. More

by MICHEY.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson, Garrick Rumley
August 05, 2024

Too expensive, even though I wasn't paying for anything because it was a recall. They said I needed new tires and it was going to cost $800! More

by ACR257
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Ferguson, Garrick Rumley
August 04, 2024

Fine for the location, but i made an appointment for a recall and they didn't have the part. Came back and it was taken care of. Now i am getting calls about 'the part that i ordered'. Friendly, but not More

by C.VAUGHAN523
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson, Garrick Rumley
August 04, 2024

Professional service. Honored my reservation time. Provided requested and warranty maintenance. Helped secure an Uber. Thank you! More

by FXCUOMO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall
August 04, 2024

On time and done quickly. Courteous and greeted me soon after arrival. k k k k More

by KELLEY0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Garrick Rumley
August 04, 2024

The service was quick and efficient. Everything was well communicated. The waiting area seats could be more comfortable More

by NEEMAOCHIENG18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy at the front desk. I dunno his name. He was good
August 04, 2024

The work was very terrible, I had better expectations regarding the workshop because I was part of the Honda dealer More

by JDSOLARES31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Williams , Laura Ferguson, Garrick Rumley
August 04, 2024

Great service, friendly staff and effective sale. I was out of there with my brand new Kia in a few hours. Special thanks to James Goff for his help! More

by paoloefrancesca.gaddini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Goff
August 04, 2024

They honored the deal my brother in law made with them over the phone! Very good! More

by GECKLES
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Garrick Rumley
August 03, 2024

Brian Was Easy to Work With and very transparent with the service process. The service department made my experience fantastic More

by KWESIS1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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