
Herson's Kia
Rockville, MD
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Always pleasant, professional and reasonable when it comes to repairs. I appreciate that they don’t OVERpromise and under deliver; just the opposite: they under promise and over deliver. comes to repairs. I appreciate that they don’t OVERpromise and under deliver; just the opposite: they under promise and over deliver. More
I have had the worst experience practically every time I am at the dealership. The lack of customer service from the call to the service center by the customer service team to the lack of experience by the am at the dealership. The lack of customer service from the call to the service center by the customer service team to the lack of experience by the mechanics. I have not believed when I called over and over again with the same issues. I am to the point that I don't ever want to return there and need to find another Kia dealership to go to. The only person there that is even remotely helpful is Arturo in Service Department. More