Herson's Kia

Brian was a great help. Very professional and courteous with my car and providing good information . Very professional and courteous with my car and providing good information . More

Sales experience was fine. Follow-up on fixing an issue with our new vehicle was non-existent. I’ve called and emailed with 4 different people at Herson’s and none of them have Follow-up on fixing an issue with our new vehicle was non-existent. I’ve called and emailed with 4 different people at Herson’s and none of them have followed through with scheduling a repair for a scratch on the tailgate. I strongly advise shopping elsewhere. More

I enjoy coming there to keep my SUV serviced. The Staff Is Very Helpful And Nice. The Staff Is Very Helpful And Nice. More

I've have gotten better service in the pass. This time not so good. Employees going back and forward about thier work schedule. Then was told my cabin filter was dirty. Cabin filter was change This time not so good. Employees going back and forward about thier work schedule. Then was told my cabin filter was dirty. Cabin filter was change with last oil change and the car hasn't been driven that much since last change. More

The sales staff was knowledgeable and went out of their way to satisfy me, including procuring a vehicle from another dealer. way to satisfy me, including procuring a vehicle from another dealer. More

Great sales staff. Josh Detrick was wonderful. Very responsive and informative. Very good experience at Herson's. Josh Detrick was wonderful. Very responsive and informative. Very good experience at Herson's. More

Sale person is very good how ever his day off he come to help me out . help me out . More

Awful I had my car for engine replacement. As soon as I get my car the radiator hose clamp did not tighten enough and after 30 miles when I got to Costco the lower radiator hose took off and As soon as I get my car the radiator hose clamp did not tighten enough and after 30 miles when I got to Costco the lower radiator hose took off and all the coolant liquid pour off. I was lucky no one there and it didn’t hurt anyone. Also the engine oil level is low. I feel that it’s because of they didn’t charge me so they did not give a good services, just they want to do the work as soon as it possible. I’ll never buy a Kia anytime in future…!!! More

In calling service I got to speak with a knowledgeable person! The service rep was very polite and helpful. Thanks. person! The service rep was very polite and helpful. Thanks. More

Everyone was very pleasant but I was assigned a nice young guy who knew nearly nothing about the car or the process of selling a car. This resulted in countless trips to “ask my manager”. I think my rat young guy who knew nearly nothing about the car or the process of selling a car. This resulted in countless trips to “ask my manager”. I think my rating would be higher if I had been assigned a more knowledgeable sales associate… but this is as accurate a rating I can give given the circumstances. Another glitch was when I asked to come back for a small mechanical question, I was told there were no openings in the service department for two weeks. That seems like an inordinate length of time to get a small issue dealt with. More