Herson's Kia

Great sales staff. Josh Detrick was wonderful. Very responsive and informative. Very good experience at Herson's. Josh Detrick was wonderful. Very responsive and informative. Very good experience at Herson's. More

In calling service I got to speak with a knowledgeable person! The service rep was very polite and helpful. Thanks. person! The service rep was very polite and helpful. Thanks. More

Everyone was very pleasant but I was assigned a nice young guy who knew nearly nothing about the car or the process of selling a car. This resulted in countless trips to “ask my manager”. I think my rat young guy who knew nearly nothing about the car or the process of selling a car. This resulted in countless trips to “ask my manager”. I think my rating would be higher if I had been assigned a more knowledgeable sales associate… but this is as accurate a rating I can give given the circumstances. Another glitch was when I asked to come back for a small mechanical question, I was told there were no openings in the service department for two weeks. That seems like an inordinate length of time to get a small issue dealt with. More

Sale person is very good how ever his day off he come to help me out . help me out . More

Awful I had my car for engine replacement. As soon as I get my car the radiator hose clamp did not tighten enough and after 30 miles when I got to Costco the lower radiator hose took off and As soon as I get my car the radiator hose clamp did not tighten enough and after 30 miles when I got to Costco the lower radiator hose took off and all the coolant liquid pour off. I was lucky no one there and it didn’t hurt anyone. Also the engine oil level is low. I feel that it’s because of they didn’t charge me so they did not give a good services, just they want to do the work as soon as it possible. I’ll never buy a Kia anytime in future…!!! More

It was a good experience. Keith is very nice guy and I thought the whole process went smooth. Keith is very nice guy and I thought the whole process went smooth. More

Excellent customer service and very helpful performance the place is clean over all great we come back again the place is clean over all great we come back again More

Dealer work is guaranteed, so I like that element of bringing my car here for service. Also, I enjoy the staff because they are helpful, friendly, and professional. My recent experience was ok. I wa bringing my car here for service. Also, I enjoy the staff because they are helpful, friendly, and professional. My recent experience was ok. I wasn't expecting to have my care kept for about 8 days. I also had to call in a couple of times to get an update (trying to plan my days without knowing when the car would be available) instead of being called. The clunky shifting of the gears is better now, but it's not back to what I remember as 'normal'. Reversing is still rough around the edges, so to speak. It just might be as good as is possible considering the car's age. I greatly appreciated the technician taking the time to answer my questions, especially explaining about the bolts holding the engine in place. That knowledge helped me make decisions and to better understand the chronology of the troubleshooting work being done. I was also kindly advised that I need new tires and will be completing that recommendation this month; much appreciated! More

Cordial professional service and delivered in a timely manner with recommendations for future needed service. manner with recommendations for future needed service. More

Edgar explained the repair and listened patiently as i voiced my concerns. He showed interest and he assured me all will be taken care of. He said my car play was not damaged as a result of the accident a voiced my concerns. He showed interest and he assured me all will be taken care of. He said my car play was not damaged as a result of the accident and i should have it checked for update. I told him i drove to NJ night before using Carplay navi and it stop working next day after the accident when i attempted to use it to drive to New York.... I told him that was strange.... So my Carplay Navi is still nit working. More