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Herson's Kia

Rockville, MD

4.6
437 Reviews

15531 Frederick Rd

Rockville, MD

20855

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Showing 437 reviews

August 27, 2024

I can't thank enough the whole staff at Herson's. From Ralph, to Daniel, Jazz and Garrick. Your professionalism, customer service, is over the top. They really go above and beyond for their customers More

by BILBAO.LILIAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrick Rumley
August 26, 2024

Matthew and the team were great. They were able to help us get the vehicle we needed. Thank you. More

by emackenze
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hunter, Laura Ferguson, Garrick Rumley
August 26, 2024

Great staff and excellent Customer service. I would definitely recommend this Dealership to friends and family. More

by l.ruano69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
High Wyatt (Sales) and Diego Del Aguila (Finance), Garrick Rumley
August 25, 2024

2hours for scheduled oil change. Way too long to have to wait in your lounge area, don’t you think? More

by TIMBENAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
August 25, 2024

It is so hard to get through to someone in the service department when you call. When I finally made the appointment and took my car I was told that I will have to leave the car over night to fix the iss More

by SD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember the name
August 25, 2024

Brian was a great help. Very professional and courteous with my car and providing good information . More

by Trmendous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
August 25, 2024

Good experience, thank you, Erick, for helping me with the purchase of my EV6. Will be back for my second vehicle. More

by JORGEORLANDO1490
Recommend Dealer
Yes
Employees Worked With
Erick
August 24, 2024

I enjoy coming there to keep my SUV serviced. The Staff Is Very Helpful And Nice. More

by jlwyche8792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Departure
August 24, 2024

I've have gotten better service in the pass. This time not so good. Employees going back and forward about thier work schedule. Then was told my cabin filter was dirty. Cabin filter was change More

by jab2542
Service Time
Recommend Dealer
No
Employees Worked With
Didn't use these departments
August 23, 2024

The sales staff was knowledgeable and went out of their way to satisfy me, including procuring a vehicle from another dealer. More

by GSWALUK
Recommend Dealer
Yes
Employees Worked With
John Wyatt
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