Herson's Kia

Leo was an excellent staff member who helped tremendously with my vehicle and navigating through my repairs. Kudos to Leo! with my vehicle and navigating through my repairs. Kudos to Leo! More

Great customer service to help achieve your desired needs. I am very happy with my vehicle. needs. I am very happy with my vehicle. More

Everyone was kind who attended us that day And they answered every question I made answered every question I made More

We had a great customer service experience at Herson's Kia. We went to several dealerships in the DMV and found Herson's to be the most straightforward. Our salesperson, James, was particularly refreshing Kia. We went to several dealerships in the DMV and found Herson's to be the most straightforward. Our salesperson, James, was particularly refreshing to deal with. He was very straightforward and honest. He was patient with us and went out of his way to accommodate our schedule. More

Good customer service, home pick-up and drop-off service, highly recommended. The advisor's knowledge is at a high level, and good follow-up by phone. highly recommended. The advisor's knowledge is at a high level, and good follow-up by phone. More

Down to Business, no non sense, great experience. In and out in under an hour. In and out in under an hour. More

The service advisor was not honest because he promised to give me a 10% discount for the service but changed to 5% at the checkout. give me a 10% discount for the service but changed to 5% at the checkout. More

Great customer service, efficient team. I made online appointment via Kia connect and someone called back promptly to set the appointment. I made online appointment via Kia connect and someone called back promptly to set the appointment. More

I can't trust this dealership with truth and transparency. My last two experiences with Hersons kia has left me thinking I need to find a different dealership. I had my first paid service after transparency. My last two experiences with Hersons kia has left me thinking I need to find a different dealership. I had my first paid service after my first two years complimentary service. I was told I was in the yellow for my filter change, and I could do it on the next service. I went 1 week and a few days later for recall update I was told my filter needed changing. The next service would have come up way longer then a week and a few days , so why did they not change it then.That got me thinking that in my two years before what did they lie about doing and it wasn't done I paid $238 for what. A little oil change check my tires and some other stuff they probably claim to do which they didn't. The recall update took 3hrs of my time for kia's recall issue which as nothing to do with me but their failures to do things right the first time kia'a mistakes, so I ask for a complimentary wash and vacuum which was promised. When I got my viechle back I was told it was washed and vacuum it was also on my overview reciept paper of what was done to the viechle wash, and vacuum was on the paper receipt.My Telluride was in the same condition I gave it to them it was only wet on the outside. No proper wash was done, vacuum what vacuum? and yet that was told to me and it was on receipt paper. I cannot trust Hersons kia to do anything they say they have done. If you lie about little things it's hard for me to trust them on big things. More

Brian is wonderful with handling our car service when we take it in. He makes sure our car is washed and it's clean when we get it. Thank you Brian and the whole service team. take it in. He makes sure our car is washed and it's clean when we get it. Thank you Brian and the whole service team. More