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Herson's Kia

Rockville, MD

4.6
442 Reviews

15531 Frederick Rd

Rockville, MD

20855

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Showing 442 reviews

November 01, 2024

Super focused on your needs. Great customer service from Brian. He got me in and out. More

by BCWAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrick Rumley
October 24, 2024

The service staff is always professional and courteous. The waiting area was clean. However, the wait time for my car was longer than expected. I wish they had a free water dispenser because not everyone d More

by MITCHE001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrick Rumley
October 23, 2024

Everything was done well - I just have one minor things to mention. When I made the appointment I described the problem and indicated that I would wait. When I arrived I was told that the servicing wou More

by summerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name - but he was great in explaining problem and why it took so long and also got me an Uber to the metro. He really did a great job - my issues were a bit more general to the process and not a poor reflection at all on anyone.
October 23, 2024

Excellent work, friendly, and quick at fair price. I will tell my friends about their Service Dept. More

by KBMJR1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson, Garrick Rumley
October 22, 2024

Staff was very helpful and courteous and service provided was very professional. Waiting area was clean. More

by JRHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
October 21, 2024

I recently had a great experience leasing a vehicle at Herson’s Kia. We were able to check out the car, negotiate the deal, sign the paper work and drive away with the car with in 3 hours. Matthew Hunte More

by Prasad
Workmanship
Recommend Dealer
Yes
Employees Worked With
Matthew Hunter
October 20, 2024

As fast as can be expected when making a major purchase. Super friendly service, easy peezy. More

by brian.j.giblin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Ferguson, Garrick Rumley
October 19, 2024

My salesman was very friendly, helpful, courteous and knowledgeable. He made the time spent there relatively pleasant. More

by sthompkins1963
Recommend Dealer
Yes
Employees Worked With
Naveen Malik
October 19, 2024

Hersons made the car buying experience effortless. Matthew was attentive to my needs and helped narrow the choice down to what I wanted. Ralph in finance walked me through the complicated paperwork More

by Titan Owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew, Ralph, Laura Ferguson, Garrick Rumley
October 18, 2024

Couldn't have been better. Brian was the ultimate professional and got me in and out much earlier than originally forecasted. Car was clean and couldn't have asked for more. More

by lowymatt1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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