Herson's Kia
Rockville, MD
Filter Reviews by Keyword
By Type
Showing 442 reviews
The service staff is always professional and courteous. The waiting area was clean. However, the wait time for my car was longer than expected. I wish they had a free water dispenser because not everyone d The waiting area was clean. However, the wait time for my car was longer than expected. I wish they had a free water dispenser because not everyone drinks coffee. More
Everything was done well - I just have one minor things to mention. When I made the appointment I described the problem and indicated that I would wait. When I arrived I was told that the servicing wou to mention. When I made the appointment I described the problem and indicated that I would wait. When I arrived I was told that the servicing would take 4 or 5 hours. The time itself did isn’t bother me - in just wish I had known before hand so I could have planned accordingly. Also - it’s this (CarPlay doesn’t work with newer iPhone pmcords) seems to be a problem with all the 23 Kia’s- it would be a good idea if this was disclosed to all purchasers so they could resolve the issue quickly by to emselbes. Prob something that Kia should have done - rather than the dealer. But something to consider as a customer relation matter. Thanks. More
I recently had a great experience leasing a vehicle at Herson’s Kia. We were able to check out the car, negotiate the deal, sign the paper work and drive away with the car with in 3 hours. Matthew Hunte Herson’s Kia. We were able to check out the car, negotiate the deal, sign the paper work and drive away with the car with in 3 hours. Matthew Hunter from sales department was very helpful all along with the process. He was easy to talk and very knowledgeable about the car and the paperwork. Ethel Powell from finance department was super helpful in wrapping up the paper work and explaining the finances. Highly recommend this dealership for your purchase or a lease. More
Hersons made the car buying experience effortless. Matthew was attentive to my needs and helped narrow the choice down to what I wanted. Ralph in finance walked me through the complicated paperwork Matthew was attentive to my needs and helped narrow the choice down to what I wanted. Ralph in finance walked me through the complicated paperwork of buying a car like it was as simple as buying groceries. I will definitely be back when it’s time for my next vehicle. More
Couldn't have been better. Brian was the ultimate professional and got me in and out much earlier than originally forecasted. Car was clean and couldn't have asked for more. Brian was the ultimate professional and got me in and out much earlier than originally forecasted. Car was clean and couldn't have asked for more. More