Herrnstein Hyundai, Inc.

They service was fine on my vehicle but I requested that they wash my vehicle upon completion, which they did not do. This has happened the last two times I have been there. I was disappointed that they did they wash my vehicle upon completion, which they did not do. This has happened the last two times I have been there. I was disappointed that they did not wash my car, especially because this is a service that you offer to your customers. More

Very painless buying as usual this was our second time buying a car from this location we have bought a total of 4 cars from herrnstein and will definitely be back at some point for another I would recomm buying a car from this location we have bought a total of 4 cars from herrnstein and will definitely be back at some point for another I would recommend them to anyone looking to purchase a new vehicle More

Tyler was a good guy to work with buying this car,was quick and courteous quick and courteous More

Did not address all issues that I wanted. I waited 3 weeks to get an appointment. That’s not acceptable. You are forced to use that service Dept or it will void your warranty. I waited 3 weeks to get an appointment. That’s not acceptable. You are forced to use that service Dept or it will void your warranty. More

Due to a scheduling conflict my teenager took our Hyundai ELANTRA in for the scheduled oil change and tire rotation. Should have been very basic and uneventful visit. however the professionals present advi ELANTRA in for the scheduled oil change and tire rotation. Should have been very basic and uneventful visit. however the professionals present advised the air filter and cabin filter be changed. She was unable to connect with her father or I immediately so asked cost and was told $60ish. Figuring the upstanding professionals would not mislead her she agreed to the filter change. Final cost for the filter change came to $126! Needless to say she was surprised and worried as to how to pay. Thankfully, she had emergency provisions available. However, it is poor form to encourage someone other than the car owner to make decisions regarding auto maintenance, not to mention the extremely poor customer support to quote one price and charge a much higher fee. Unacceptable abuse of situation. Extreme up charge for basic maintenance. Took advantage of naïve child. More

The waiting area was clean Service people were kind Service was completed in a timely manner Service was completed in a timely manner More

The service on my vehicle was done quickly, the waiting area was pleasant, and the staff was friendly and efficient. area was pleasant, and the staff was friendly and efficient. More

Always willing to help, the friendliest group of people. Always gets back with me right away Always gets back with me right away More

I was not in there long at all, service was quick. Staff was friendly and kind. Staff was friendly and kind. More

My experience with the dealership was easy and reliable. Adam made this process pain free. Adam made this process pain free. More