Herrin-Gear Lexus - Service Center

Very helpful..called and explained problem. When we bought our car my husband called Herrin Gear telling them what kind of car he was interested in. They delivered the car, picked up trade in. M When we bought our car my husband called Herrin Gear telling them what kind of car he was interested in. They delivered the car, picked up trade in. My husband didn't have to leave his recliner. More

Good experience Gay was very helpful. It meant a lot to drive two hours to Jackson and get a loaner car to eat lunch rather than sit in the waiting room for several h Gay was very helpful. It meant a lot to drive two hours to Jackson and get a loaner car to eat lunch rather than sit in the waiting room for several hours. More

Purchased new tires I needed new tires and also had a rattle in my arm rest ... I was able to get both items taking care of on the visit. I needed new tires and also had a rattle in my arm rest ... I was able to get both items taking care of on the visit. More

Great customer service and maintenance service! The customer service at Herrin-Gear Lexus is top-notch! Great group of folks who are always very helpful, and hats-off to Mr. Al Bouldin! Mr. Al has The customer service at Herrin-Gear Lexus is top-notch! Great group of folks who are always very helpful, and hats-off to Mr. Al Bouldin! Mr. Al has been assisting me over the years in the service department and I appreciate the fact that he's been a dependable contact for me when my GX has needed maintenance services. He's very personable and professional... He keeps me updated when my vehicle is being serviced and, even better, he has a loaner car for me to use when needed. :) Keep up the good work, Mr. Al! And, Sean, he's high on my list, too! Great folks! More

Fast, focused and very professional! We were taking a quick trip out of state to visit sick relatives and realized our vehicle would exceed mileage for check up upon return. A quick call We were taking a quick trip out of state to visit sick relatives and realized our vehicle would exceed mileage for check up upon return. A quick call arranged our vehicle check up and schedule to accommodation a stop on our way! Every thing was very professional and courteous with excellent technical work and customer oriented supervisory interaction. Can not ask for better customer service! More

Great customer service During my visit at Herrin Gear Lexus, I received excellent customer service and I was extremely pleased with their quality of work as well as their co During my visit at Herrin Gear Lexus, I received excellent customer service and I was extremely pleased with their quality of work as well as their commitment to customer satisfaction. More

Good, quick 1st 5000 mile service. I needed to get my new Lexus in for the first 5000 mile service and to not take too long. My service person, Gay, got me in and out within approximat I needed to get my new Lexus in for the first 5000 mile service and to not take too long. My service person, Gay, got me in and out within approximately 45 minutes. More

Service went very well my 10,000 mile check up went very well. They called me when the car was ready and did not have to wait to pick it up when I got there. my 10,000 mile check up went very well. They called me when the car was ready and did not have to wait to pick it up when I got there. More

Service I would like to applaude the service department for their assistance with the recall repair. I was given an appointment in a very timely manner. Whi I would like to applaude the service department for their assistance with the recall repair. I was given an appointment in a very timely manner. While there my oil was changed and car washed. Great job😀 More

Excellent from start to finish. Al did what he said he would when he said he would! The car was cleaned afterwards, an unexpected bonus. The rating stars do from start to finish. Al did what he said he would when he said he would! The car was cleaned afterwards, an unexpected bonus. The rating stars do not appear to work. Everything was a five. Now I figured the stars out, surely you can make this easier. More