Herrin-Gear INFINITI - Service Center

Herrin-Gear INFINITI responded

Thank you for your outstanding review! We're thrilled to hear about your positive experiences with Randy at our service department. His professionalism and upfront approach truly embody our commitment to exceptional service. Going the extra mile, even vacuuming the car himself when needed, reflects our dedication to ensuring a top-notch experience for you. We'll be sure to pass along your appreciation to Randy. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Herrin-Gear INFINITI!

Herrin-Gear INFINITI responded

Thank you for your outstanding review! We're thrilled to hear about your positive experience with Patrick at our service department. Providing respectful and comprehensive service is our priority, and we're delighted that Patrick's commitment to keeping you updated from start to finish left such a positive impression. Your appreciation means a lot to us, and we're grateful for the opportunity to assist you. Should you have any further needs or questions, please feel free to reach out. Thank you for choosing Herrin-Gear INFINITI!

Herrin-Gear INFINITI responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Tricia at our service department. Providing great assistance and keeping you informed is what we aim for, and we're delighted that Tricia's support, especially with your warranty queries, has been valuable to you. We appreciate your loyalty as a returning customer and wish you a Merry Christmas from all of us here at Herrin-Gear INFINITI! Should you have any further needs or questions, please don't hesitate to reach out. Thank you for choosing us!

Herrin-Gear INFINITI responded

Thank you for your outstanding 5-star review! We're thrilled to hear that Patrick provided excellent care at Herrin-Gear INFINITI in Jackson, MS. It's wonderful to know that he was friendly, helpful, and ensured that your vehicle's service was completed promptly. Your acknowledgment of Patrick's service means a lot to us. If there's anything more we can assist you with or if you have any further inquiries, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Herrin-Gear INFINITI responded

Thank you for your fantastic 5-star review! We're thrilled to hear that you had an awesome service experience, as usual, at Herrin-Gear INFINITI in Jackson, MS. Your continued satisfaction with our service on your QX60 means a lot to us. Tricia's dedication to keeping you updated and well taken care of is greatly appreciated. We'll make sure to pass on your kind words to Tricia. Should you need anything else or have further requests, please feel free to reach out. Your feedback is invaluable, and we're honored to have your trust. Thank you for choosing us!

Herrin-Gear INFINITI responded

Thank you for your fantastic 5-star review! We're thrilled to hear that Tricia provided you with the best professional service at Herrin-Gear INFINITI in Jackson, MS. Your kind words about Tricia's service mean a lot to us. We'll be sure to share your appreciation with her. Should you need anything else or have further inquiries, please don't hesitate to reach out. Your satisfaction is our top priority, and we're grateful for your trust and support. Thank you for choosing us!

Herrin-Gear INFINITI responded

Thank you for taking the time to share your positive experience with Randy and our service department at Herrin-Gear INFINITI! We're thrilled to hear that Randy's informative and accessible service, along with the update texts on the day of service, contributed to your satisfaction. Providing clear communication and keeping you informed is a priority for us. Your feedback is valuable, and we're grateful for the opportunity to serve you. If there's anything else we can do for you or if you have additional feedback, please feel free to let us know. We look forward to assisting you in the future!

Herrin-Gear INFINITI responded

Thank you for your loyalty over the past 18 years and for taking the time to leave us a stellar 5-star review! We're delighted to have been of service to you consistently. Our team at Herrin-Gear INFINITI in Jackson, MS, truly values your continued trust. If there's anything you ever need or if we can enhance your experience further, please feel free to reach out. Here's to many more years of great service!

Herrin-Gear INFINITI responded

We appreciate your feedback regarding your recent visit to our service department, and we're genuinely sorry to hear about the issues you encountered during your appointment. First and foremost, we apologize for the extended wait time you experienced, especially with an appointment. Your time is valuable, and we understand the frustration this caused. We are actively working on improving our efficiency to ensure a smoother and more timely service for our valued customers. We also regret that your vehicle wasn't washed as part of our service. This is certainly a part of our standard procedure, and we apologize for any oversight on our part. Regarding the quality of customer service, we take your feedback seriously and will use it to continue to enhance the service experience for our customers. We are committed to providing excellent service, and we apologize for any shortcomings you encountered. We would like to make amends for your less than satisfactory experience. Please feel free to reach out to Shanehan Westphal, our General Manager, at 601-985-3304 or via email at shanehan.westphal@herrin-gear.com. Your feedback is important to us, and we want to discuss how we can improve and ensure your future visits meet your expectations. Thank you for sharing your concerns, and we look forward to the opportunity to serve you better in the future. Your satisfaction is our priority, and we appreciate your feedback in helping us achieve that.

Herrin-Gear INFINITI responded

Thank you for taking the time to share your feedback regarding your recent experience with the INFINITI Service Department at Herrin-Gear INFINITI. We appreciate your honest review and are glad to hear that, despite a slow start, we were able to address and resolve the issue with your SUV. We apologize for any inconvenience you may have experienced due to the duration of the service. At Herrin-Gear INFINITI, we strive to provide efficient and timely service, and your feedback is invaluable in helping us improve in this aspect. It's fantastic to hear that your SUV is now working as if it were brand new. Your satisfaction and confidence in our service are of utmost importance to us, and we are pleased to have been able to deliver on that promise. If you have any further questions or concerns or if there's anything more we can do to enhance your experience in the future, please do not hesitate to reach out to us. We look forward to serving you again and ensuring that your future visits are nothing but exceptional. Thank you for choosing Herrin-Gear INFINITI for your automotive needs. We greatly appreciate your business and trust.