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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
855 Reviews
Call Dealership (601) 354-4821
View Awards

1685 High Street

Jackson , MS

39202

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Showing 855 reviews

February 27, 2023

Quincey Coleman always take care of the things that I tell him that’s going on with my truck. He listen and makes sure the problem is solved. More

by bervin1043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quency Coleman
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Mar 03, 2023 -

Herrin-Gear INFINITI responded

Hello, thank you for the 5 star review. Quincey is a great member of our team and we're happy to hear he took excellent care of your truck! We appreciate your business and look forward to helping you in the future!

February 21, 2023

The door to door service was highly convenient. CJ the courtesy driver was exceptional. Thank you. More

by marlene2325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ the Courtesy car driver was exceptional.
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Feb 24, 2023 -

Herrin-Gear INFINITI responded

Hi there, thank you for the 5 star review! CJ and the rest of our team are excellent and we're thrilled to hear you had a great experience with them. We appreciate your business and look forward to helping you again!

February 17, 2023

I would recommend the sales and service Infiniti staff for their quick response for my needs. Deidra was great in my purchase experience. Randy in service was very professional and helpful when I was in s More

by abhanna44
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Deidra Estes
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Feb 17, 2023 -

abhanna44 responded

Overall great experience!

February 14, 2023

The dealership doesn’t work as a team and it shows in the customer service skills provided. More

by Jaay Waaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Jones, Troy Morrison
Report | Print
Feb 18, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. At Herrin-Gear it is is our heart and goal to at least meet, but hopefully exceed expectation with every interaction. Based on your review, it appears we fell far short of our goal. My name is Shanehan Westphal, I am the General Manager of Herrin-Gear INFINITI. I would love to assist you personally in anyway that I am able. I am unable to find contact information to reach you, based on the review information provided, but would love to share my information in hopes that you will reach out and I can attempt to assist in what appears to have gone very wrong. My direct phone line is 601-985-3304. I can also be reached by email, if you prefer at shanehan.westphal@herrin-gear.com. I sincerely apologize for your experience, and hope to hear from you soon.

February 09, 2023

They were friendly, knowledgeable and informative about the vehicle that I was looking for and purchased. More

by Belisa.Fairley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Chambers, Troy Morrison
Report | Print
Feb 15, 2023 -

Herrin-Gear INFINITI responded

Hi Belisa, thank you so much for your positive comments about Herrin-Gear Infiniti! We're sorry to see we didn't quite provide the 5-star experience we're known for, but we hope to earn your business and that 5 star review in the future. Thank you for your business and enjoy the new car!

February 06, 2023

I highly recommend Infiniti for all services. & all the Customers will be highly satisfied ! Infiniti staff are great ! but Consultant,Mr. Randy Walker is excellent alone. I love Infiniti ! More

by jscarson_qt6@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Feb 08, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

January 29, 2023

Overall a Generally pleasant sales experience. Non pressurized. Salesperson Randy was very helpful. Also had pleasant conversation with the managers. Antonio in finance was also very pleasant to More

by david33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Chambers, Randy Ivy
Report | Print
Feb 02, 2023 -

Herrin-Gear INFINITI responded

Hey David, thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

January 28, 2023

I love the profesional service I received from Quency Coleman he always go that extra mile to make sure my my QX. 80 luxe get the proper service needled.. Quency explained what service is due and why.. I More

by WhiteQX80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quency Coleman
Report | Print
Jan 28, 2023 -

WhiteQX80 responded

I will definitely continue to get my truck service at Herrin Gear great customer service Quency ❗️

January 26, 2023

Ricara was prompt in caring for my needs. Had locks installed on newly purchased vehicle. More

by david33
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricara McLaurin
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Feb 02, 2023 -

Herrin-Gear INFINITI responded

Hey David, thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

January 21, 2023

It being amazing to own a car form such a great dealership the comfort of a nice car More

by Gweniejobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Jerry Jones
Report | Print
Jan 25, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with James Ayers, Jerry Jones and the Service Team at Herrin-Gear INFINITI. James and his team strive hard, daily, to provide 5 star service. Your kind words are much appreciated and we will certainly share them with the entire team. At Herrin-Gear, we would love to become your first choice for all things automotive. We know in servicing and purchasing vehicles, you have a choice and we are so grateful that you chose us! If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

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