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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
851 Reviews
Call Dealership (601) 354-4900
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1685 High Street

Jackson , MS

39202

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Showing 851 reviews

February 09, 2023

They were friendly, knowledgeable and informative about the vehicle that I was looking for and purchased. More

by Belisa.Fairley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Chambers, Troy Morrison
Report | Print
Feb 15, 2023 -

Herrin-Gear INFINITI responded

Hi Belisa, thank you so much for your positive comments about Herrin-Gear Infiniti! We're sorry to see we didn't quite provide the 5-star experience we're known for, but we hope to earn your business and that 5 star review in the future. Thank you for your business and enjoy the new car!

February 05, 2023

I highly recommend Infiniti for all services. & all the Customers will be highly satisfied ! Infiniti staff are great ! but Consultant,Mr. Randy Walker is excellent alone. I love Infiniti ! More

by jscarson_qt6@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Feb 08, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

January 29, 2023

Overall a Generally pleasant sales experience. Non pressurized. Salesperson Randy was very helpful. Also had pleasant conversation with the managers. Antonio in finance was also very pleasant to More

by david33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Chambers, Randy Ivy
Report | Print
Feb 02, 2023 -

Herrin-Gear INFINITI responded

Hey David, thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

January 28, 2023

I love the profesional service I received from Quency Coleman he always go that extra mile to make sure my my QX. 80 luxe get the proper service needled.. Quency explained what service is due and why.. I More

by WhiteQX80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quency Coleman
Report | Print
Jan 28, 2023 -

WhiteQX80 responded

I will definitely continue to get my truck service at Herrin Gear great customer service Quency ❗️

January 25, 2023

Ricara was prompt in caring for my needs. Had locks installed on newly purchased vehicle. More

by david33
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricara McLaurin
Report | Print
Feb 02, 2023 -

Herrin-Gear INFINITI responded

Hey David, thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

January 21, 2023

It being amazing to own a car form such a great dealership the comfort of a nice car More

by Gweniejobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Jerry Jones
Report | Print
Jan 25, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with James Ayers, Jerry Jones and the Service Team at Herrin-Gear INFINITI. James and his team strive hard, daily, to provide 5 star service. Your kind words are much appreciated and we will certainly share them with the entire team. At Herrin-Gear, we would love to become your first choice for all things automotive. We know in servicing and purchasing vehicles, you have a choice and we are so grateful that you chose us! If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

January 19, 2023

Friendly,knowledgeable,caring, the consultant was knowledgeable about the work that was to be completed on my car. More

by johart2117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricara McLaurin
Report | Print
Jan 25, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Ricara McLaurin and our INFINITI Service Department. Your kind words are so appreciated and we will certainly share them with Ricara and the entire service team. At Herrin-Gear it is our goal to exceed expectation with every interaction. Team members like Ricara make this possible. If any of our team can ever assist please do not hesitate to reach out. We appreciate your business and hope to see you again very soon!

January 18, 2023

Tricia did a good job of explaining needed repairs, and was flexible on delaying the issues we could wait until latter to address. Overall the service was great. More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Jan 21, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Tricia and our service center. At Herrin-Gear it is our goal to meet, but hopefully exceed expectation with every interaction. Based on the overall star rating of the review, I am afraid we fell far short of our goal and promise. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. I would love to assist in anyway possible, please feel free to contact me direct by calling 601-985-3304 or by email at shanehan.westphal@herrin-gear.com. I will also attempt to contact you. We appreciate your business and hope you have a great rest of your week.

January 12, 2023

James and Tricia are just "One Call Away". They are my peoples (LOL). Excellent services. Bring my car in dirty and leave out clean. :) More

by LouisCynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Tricia Glaze
Report | Print
Jan 18, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, and we hope to see you again!

January 10, 2023

The representative was very nice and knowledgeable about our needs, she made sure we were waited on in a timely manner 👍🏾 More

by mzgreenacres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze, Quency Coleman, Taryn Williams
Report | Print
Jan 17, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, and we hope to see you again!

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