Herrin-Gear INFINITI

Oil change Always friendly and helpful with my needs doesn't try to sale me unneeded things and tries to get me in and out as quickly as possible Always friendly and helpful with my needs doesn't try to sale me unneeded things and tries to get me in and out as quickly as possible More

Poor communication I recently brought my M35 in for service. The cruise control was not working. While at lunch, Quency called to tell me the part alone was going to be I recently brought my M35 in for service. The cruise control was not working. While at lunch, Quency called to tell me the part alone was going to be about $1800+. I declined the service and bought a CPO vehicle instead. A few days later, after consideration of my options, I decided to proceed with the repairs and dropped the M35 off for service when I picked up the CPO vehicle. A couple of days later, Quency called to inform me that the cost of the part would be over $4000. I expressed my surprise and displeasure with this change in the estimate. Quency said he was going to discuss this with "management" and get back to me. This was over a week ago, and I still haven't heard from him. I am very disappointed in Herrin-Gear's handling of this matter. More

The quality of service was definetly 5 star... Thanks Lee. Lee's was very engaging and went out of his way in meeting our needs during our experience. at Herrin-Gear Infiniti. His overall knowledge of the bus Lee's was very engaging and went out of his way in meeting our needs during our experience. at Herrin-Gear Infiniti. His overall knowledge of the business was second to none. More

This staff at this facility is very helpful and courteous. This dealership is thus by far the nicest and cleanest. I'm greeted every time with a smile, and the work on my vehicle is always done in a timely man This dealership is thus by far the nicest and cleanest. I'm greeted every time with a smile, and the work on my vehicle is always done in a timely manner. More

In and out quickly for this oil and filter change. Great service with very little wait time. I was met promptly by the service tech and only waited a short time while my oil and filter change was being Great service with very little wait time. I was met promptly by the service tech and only waited a short time while my oil and filter change was being performed. More

Outstanding Service My experience was exceptional- as always. The service team and my consultant Quency Coleman always do a terrific job and take excellent care of my car My experience was exceptional- as always. The service team and my consultant Quency Coleman always do a terrific job and take excellent care of my car! More

great good and friendly service in a timely manner: wash job was not that good, paint on vehicle part has a defect but couldn't get it fix under warranty. good and friendly service in a timely manner: wash job was not that good, paint on vehicle part has a defect but couldn't get it fix under warranty. More

QUALITY SERVICE Randy Walker, Service Representative, was available and waiting for my arrival. I had called and he had assured me that my vehicle would receive the Randy Walker, Service Representative, was available and waiting for my arrival. I had called and he had assured me that my vehicle would receive the required service. He explained the services to be provided and gave me an estimate of costs and time it would take for service to be provided. Since I am a regular customer, my vehicle was in the system and it was easy for Mr. Walker to refer to my regularly scheduled services. He also reminded me of the free wash services that were available. I was referred to the customer's waiting room where there were refreshments and accommodations for individuals needed access to internet services. The total experience was very professional. Everyone was friendly and courteous. More

Great Experience Antonio was: Extremely helpful Very knowledgeable about the vehicle Great salesperson Shanehan was: Extremely helpful Very patient and understan Antonio was: Extremely helpful Very knowledgeable about the vehicle Great salesperson Shanehan was: Extremely helpful Very patient and understanding I have already recommended your dealership. More

Very knowledgeable and accommodating Dana worked very hard to get the car I love. She was a joy to work with and I would work with her again. Would recommend the dealership to friends. Dana worked very hard to get the car I love. She was a joy to work with and I would work with her again. Would recommend the dealership to friends. More