Herrin-Gear INFINITI

Easy process Always greeted with a courteous hello. Randy gets right to work on my reason for being there. If requested he always has a loaner waiting. Sometime I Always greeted with a courteous hello. Randy gets right to work on my reason for being there. If requested he always has a loaner waiting. Sometime I just wait in the lobby. It is always neat and comfortable. More

Great service When I pull in the service department someone is there to help -- no waiting -- always friendly - keeps me notified on the time it takes for service When I pull in the service department someone is there to help -- no waiting -- always friendly - keeps me notified on the time it takes for service I am getting! More

I had an oil change. I think Tristan is awesome and professional. She is always willing to assist me and place the needs of my car as a priority and first. I think Tristan is awesome and professional. She is always willing to assist me and place the needs of my car as a priority and first. More

Satisfied Customer Husband brought in 2007 G-35 infiniy for a lower engine cover replacement. His time was very short. The attendants were prompt in getting his car back Husband brought in 2007 G-35 infiniy for a lower engine cover replacement. His time was very short. The attendants were prompt in getting his car back to the service area. His wait time was around 45 minutes to an hour. Husband was satisfied with the promptness of the dealership. More

Excellent customer service The staff provided excellent customer service with our purchase. Antonio was awesome, he took time to find the vehicle to fit my request. He also took The staff provided excellent customer service with our purchase. Antonio was awesome, he took time to find the vehicle to fit my request. He also took time to explain all of the features of the vehicle. The finance manager was also very personalable in making sure my needs were met. More

Fast! Thank you for you fast service, even though I didn't have an appointment! I will be back for all services my car will need! Thank you for you fast service, even though I didn't have an appointment! I will be back for all services my car will need! More

45,000 mile service the service, as usual, was excellent and the price was satisfactory. I will continue to use for my Infiniti service needs as long as I own the Infini the service, as usual, was excellent and the price was satisfactory. I will continue to use for my Infiniti service needs as long as I own the Infiniti. More

Awesome staff! After totaling my car in an accident in January I regretted having to car shop. My daughter found an Infiniti G37 on the Herrin Gear web site. The c After totaling my car in an accident in January I regretted having to car shop. My daughter found an Infiniti G37 on the Herrin Gear web site. The car only had 8,000 miles on it. I sent a message over the internet and told them I was interested in the car. Dana text me the next day and we did everything over the phone. I told them my offer and they accepted it and then delivered the car to Meridian, MS for me. One of the easiest purchases I have ever made. I love my new car! More

Poor communication I recently brought my M35 in for service. The cruise control was not working. While at lunch, Quency called to tell me the part alone was going to be I recently brought my M35 in for service. The cruise control was not working. While at lunch, Quency called to tell me the part alone was going to be about $1800+. I declined the service and bought a CPO vehicle instead. A few days later, after consideration of my options, I decided to proceed with the repairs and dropped the M35 off for service when I picked up the CPO vehicle. A couple of days later, Quency called to inform me that the cost of the part would be over $4000. I expressed my surprise and displeasure with this change in the estimate. Quency said he was going to discuss this with "management" and get back to me. This was over a week ago, and I still haven't heard from him. I am very disappointed in Herrin-Gear's handling of this matter. More

Oil change Always friendly and helpful with my needs doesn't try to sale me unneeded things and tries to get me in and out as quickly as possible Always friendly and helpful with my needs doesn't try to sale me unneeded things and tries to get me in and out as quickly as possible More