Herrin-Gear INFINITI

Herrin-Gear INFINITI responded

Thank you for taking the time to share your positive experience with us at Herrin-Gear INFINITI. We greatly appreciate your feedback and are thrilled to hear that Troy and our team made your car buying experience one of the best you've had. At Herrin-Gear INFINITI, we strive to provide exceptional service to all our customers, and we are delighted that you found our team to be easy to work with. We believe in creating a stress-free environment where our customers feel comfortable and confident in their decision-making process. It's wonderful to know that we succeeded in achieving this goal during your visit. We will make sure to pass along your kind words to Troy and the rest of our team. They will be thrilled to know that their efforts have made a positive impact on your experience. Your satisfaction is our top priority, and reviews like yours motivate us to continue delivering outstanding service to every customer who walks through our doors. Once again, thank you for choosing Herrin-Gear INFINITI. We are honored to have earned your trust, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.

Herrin-Gear INFINITI responded

Thank you so much for taking the time to share your positive experience with Randy and Troy during your recent vehicle purchase. We greatly appreciate your kind words and feedback! We're delighted to hear that Randy provided excellent customer service throughout the purchasing process. Being friendly and creating a pleasant atmosphere is something we strive for, and we're thrilled that Randy exceeded your expectations in this regard. We'll make sure to pass on your compliments to him. It's also fantastic to hear that Troy was there to assist you after your purchase. We understand that learning about new vehicle systems can be overwhelming, and we're glad to know that Troy took the time to patiently explain everything to you. Providing exceptional post-purchase support is one of our top priorities, and we're pleased that Troy was able to meet your needs. Your feedback is truly valuable to us as it helps us understand what we're doing well and where we can improve. We hope that you continue to enjoy your new vehicle and please don't hesitate to reach out to us if you have any further questions or need assistance in the future. Thank you once again for choosing our dealership. We appreciate your trust and look forward to serving you again in the future.

Herrin-Gear INFINITI responded

Thank you for sharing your positive experience with Tricia and the Herrin-Gear INFINITI Service Department! We're thrilled to hear that Tricia provided you with excellent service and made your experience truly enjoyable. Tricia is indeed a valued member of our team, and we're proud to have her dedicated and attentive approach recognized by our customers. We'll make sure to pass along your kind words to her as they will serve as great motivation. We appreciate your recognition of Tricia's efforts and her commitment to delivering exceptional service. Our team is always here to provide you with the assistance and support you need, and we're glad to hear that Tricia went above and beyond to meet your expectations. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We value your business and look forward to serving you again. Thank you for choosing the Herrin-Gear INFINITI Service Department!

Herrin-Gear INFINITI responded

Thank you for taking the time to rate your experience with Randy Walker and Herrin-Gear INFINITI. You continued business and commitment to both INFINITI and Herrin-Gear are appreciated and valued. Without customers, we have no business. In servicing and purchasing vehicles, we know you have a choice and we are so thankful that you chose, us! If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again, very soon!

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Deidra! We agree, Deidra is awesome and we are so proud to have her on our team. If any of our team can ever be of assistance, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Department. At Herrin-Gear it is our heart and goal to meet and hopefully exceed expectations with every interaction. Based on your review it appears that we fell quite short of this goal and I sincerely apologize. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. This review platform does not give me visibility to your name or contact information, but I would love to talk with you about your experience. I can be be reached directly by calling 601-985-3304 or by email, if you prefer, at shanehan.westphal@herrin-gear.com. We appreciate your business and hope to hear from you soon.

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Sales Department. Everyone on the Herrin-Gear team from Sales to Service to Parts has a singular heart and goal of providing excellent customer experiences and it appears the team delivered well on this hope. Your kind words are appreciated and we will be sure to share them, with the team. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our service department. Your kind words are appreciated and we will certainly pass them along to our team. At Herrin-Gear, we would love to become your number one choice for all things automotive. If any of our team, can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, soon!

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Department. At Herrin-Gear, it is our heart and goal to at least meet, but hopefully exceed expectations with every interaction. Based on your review and rating, I’m afraid we fell far short of this goal. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. I would love to talk with you personally and hear more about your experience. I will attempt to reach out to you and would also like to share, my personal contact information. I can be reached, by phone, on my direct line at 601-985-3304 or by email at shanehan.westphal@herrin-gear.com. I am sorry your experience with us fell short and would love to assist and take any feedback, you would be willing to provide, to ensure we deliver better experiences, moving forward, to you and all of our customers. We appreciate your business and hope to connect, very soon.

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy Walker and the INFINITI Service Department. At Herrin-Gear it is our goal to become your number one choice for all things automotive. Randy and the service team work hard, daily, to deliver on this mission. Your kind words are appreciated and will certainly be passed along to Randy and the team. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!