Herrin-Gear INFINITI

Herrin-Gear INFINITI responded

Thank you for bringing your recent experience with our Service Department at Herrin-Gear INFINITI to our attention. We sincerely apologize for the disappointment and inconvenience you encountered during your visit. We strive to provide exceptional service to all our customers, and we are genuinely sorry that we fell short of your expectations on this occasion. We understand how important it is to consistently deliver great service, and we deeply regret any inconvenience or frustration this may have caused you. Your feedback is valuable to us, as it allows us to identify areas where we can improve and ensure that such experiences are not repeated. We would appreciate it if you could provide us with more details about the specific issues you encountered, so that we can investigate -the matter further and take appropriate measures to address them. At Herrin-Gear INFINITI, we take pride in our commitment to customer satisfaction, and we would like the opportunity to make things right. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. I would like to kindly request that you reach out to me directly so that I can personally address your concerns and work towards a resolution. I can be reached directly by calling 601-985-3304, or by email if you prefer at shanehan.westphal@herrin-gear.com Once again, please accept our sincere apologies for the negative experience you had with our Service Department. We value your feedback and hope to have the chance to regain your trust and provide you with the exceptional service that we are known for.

Herrin-Gear INFINITI responded

Thank you for taking the time to leave us such a positive review of your experience with our Service Department at Herrin-Gear INFINITI. We greatly appreciate your feedback and are delighted to hear that you had a fast, reliable, and fantastic service with a smile every time. At Herrin-Gear INFINITI, we strive to provide our customers with exceptional service, and we are thrilled to know that our team delivered on all fronts. Our dedicated team members work tirelessly to ensure that your service experience is efficient, reliable, and meets your expectations. We are delighted to hear that their efforts were recognized and that you were satisfied with the service provided. Your kind words about our team being the best mean a lot to us. We take great pride in our staff and their commitment to delivering outstanding customer service. We will make sure to share your review with our entire team, as they will be encouraged by your feedback and motivated to continue providing the same level of service to all our valued customers. Thank you once again for choosing Herrin-Gear INFINITI for your service needs. We appreciate your trust and loyalty, and we look forward to serving you in the future with the same fast, reliable, and fantastic service that you have come to expect from us.

Herrin-Gear INFINITI responded

Thank you for taking the time to share your positive experience with our Service Department at Herrin-Gear INFINITI. We greatly appreciate your feedback and are thrilled to hear that you had an excellent customer service experience with Tricia Montgomery. Tricia is truly an exceptional member of our team, and we are delighted to know that she consistently displays excellence in assisting you with all your needs, whether they are minor or major. We pride ourselves on providing prompt and helpful service, and it is wonderful to hear that Tricia has been readily available and attentive whenever you have reached out to her. Your kind words about Tricia's helpfulness and availability mean a lot to us, as we strive to ensure that every interaction with our service team is positive and efficient. We will make sure to pass on your compliments to Trish, as she will be thrilled to hear that her efforts are recognized and appreciated. Thank you once again for your feedback and for choosing Herrin-Gear INFINITI for your service needs. We look forward to serving you in the future and providing you with the same exceptional level of customer service.

Herrin-Gear INFINITI responded

Thank you for taking the time to share your feedback regarding your recent experience with our service department at Herrin-Gear INFINITI. We are thrilled to hear that you received great service from our team, particularly from Randy Walker, one of our dedicated Service Advisors. At Herrin-Gear INFINITI, we strive to provide exceptional service to all of our customers, and it is gratifying to know that we met your expectations. Randy is a valued member of our team, and we will make sure to recognize him for delivering the level of service that we aim for. Customer satisfaction is our top priority, and we constantly work on refining our processes to ensure a seamless experience for every customer. Once again, thank you for choosing Herrin-Gear INFINITI for your service needs. We look forward to serving you in the future and providing you with an even better experience.

Herrin-Gear INFINITI responded

Thank you for taking the time to share your positive experience with our sales department at Herrin-Gear INFINITI. We are delighted to hear that you received fast, friendly, and convenient service from our team, including General Sales Manager Kyle Montgomery, Finance Manager Antonio Chambers, and Salesperson Terrance Burnett. Our team takes pride in delivering exceptional service to our customers, and it is gratifying to know that we met your expectations. We will make sure to recognize Kyle, Antonio, and Terrance for their knowledgeable and extremely helpful assistance. They are valued members of our team, and we appreciate their dedication to providing an outstanding customer experience. At Herrin-Gear INFINITI, we understand the importance of knowledgeable and helpful finance personnel, as well as servicemen and salespeople. We strive to ensure that every aspect of your experience with us is seamless and enjoyable. Your kind words motivate us to continue delivering the level of service you deserve. Thank you for choosing Herrin-Gear INFINITI for your automotive needs. We truly appreciate your support and look forward to serving you again in the future.

Herrin-Gear INFINITI responded

Thank you for taking the time to leave such a positive review for the INFINITI Service Department at Herrin-Gear. We truly appreciate your kind words and recommendation. We are thrilled to hear that your experience with our team was exceptional from start to finish. Providing outstanding customer service is at the core of what we do, and we are delighted that our team exemplified professionalism and made your visit a great one. At the INFINITI Service Department at Herrin-Gear, we believe in building lasting relationships with our customers, and your recommendation means a lot to us. We take pride in our dedicated and knowledgeable staff who strive to deliver the highest level of service and professionalism. We are grateful for the trust you have placed in us, and we will continue to work hard to meet and exceed your expectations in the future. If there is anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us. Thank you once again for choosing the INFINITI Service Department at Herrin-Gear. We look forward to serving you again and providing you with the same excellent service that you have come to expect from us.

Herrin-Gear INFINITI responded

Thank you for taking the time to share about your experience at the Herrin-Gear INFINITI Service Department. We greatly appreciate your kind words and are thrilled to hear that you found our staff to be professional. Providing exceptional service is our top priority, and it's rewarding to know that our efforts were recognized. We are glad that you found our valet service to be a valuable addition to your experience. Our aim is to make your visit as convenient and hassle-free as possible, and we are delighted that it contributed positively to your overall satisfaction. Your feedback serves as a great motivation for our team, as we continuously strive to exceed our customers' expectations. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from Herrin-Gear INFINITI. Once again, we appreciate your kind words and thank you for choosing Herrin-Gear INFINITI for your automotive service needs.

Herrin-Gear INFINITI responded

Thank you for taking the time to share your positive experience with us at Herrin-Gear INFINITI. We greatly appreciate your feedback and are thrilled to hear that Troy and our team made your car buying experience one of the best you've had. At Herrin-Gear INFINITI, we strive to provide exceptional service to all our customers, and we are delighted that you found our team to be easy to work with. We believe in creating a stress-free environment where our customers feel comfortable and confident in their decision-making process. It's wonderful to know that we succeeded in achieving this goal during your visit. We will make sure to pass along your kind words to Troy and the rest of our team. They will be thrilled to know that their efforts have made a positive impact on your experience. Your satisfaction is our top priority, and reviews like yours motivate us to continue delivering outstanding service to every customer who walks through our doors. Once again, thank you for choosing Herrin-Gear INFINITI. We are honored to have earned your trust, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.

Herrin-Gear INFINITI responded

Thank you so much for taking the time to share your positive experience with Randy and Troy during your recent vehicle purchase. We greatly appreciate your kind words and feedback! We're delighted to hear that Randy provided excellent customer service throughout the purchasing process. Being friendly and creating a pleasant atmosphere is something we strive for, and we're thrilled that Randy exceeded your expectations in this regard. We'll make sure to pass on your compliments to him. It's also fantastic to hear that Troy was there to assist you after your purchase. We understand that learning about new vehicle systems can be overwhelming, and we're glad to know that Troy took the time to patiently explain everything to you. Providing exceptional post-purchase support is one of our top priorities, and we're pleased that Troy was able to meet your needs. Your feedback is truly valuable to us as it helps us understand what we're doing well and where we can improve. We hope that you continue to enjoy your new vehicle and please don't hesitate to reach out to us if you have any further questions or need assistance in the future. Thank you once again for choosing our dealership. We appreciate your trust and look forward to serving you again in the future.

Herrin-Gear INFINITI responded

Thank you for sharing your positive experience with Tricia and the Herrin-Gear INFINITI Service Department! We're thrilled to hear that Tricia provided you with excellent service and made your experience truly enjoyable. Tricia is indeed a valued member of our team, and we're proud to have her dedicated and attentive approach recognized by our customers. We'll make sure to pass along your kind words to her as they will serve as great motivation. We appreciate your recognition of Tricia's efforts and her commitment to delivering exceptional service. Our team is always here to provide you with the assistance and support you need, and we're glad to hear that Tricia went above and beyond to meet your expectations. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We value your business and look forward to serving you again. Thank you for choosing the Herrin-Gear INFINITI Service Department!