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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
851 Reviews
Call Dealership (601) 354-4900
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1685 High Street

Jackson , MS

39202

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Showing 851 reviews

October 19, 2020

The wait was a little too long, although customer service was exceptional. I'm always satisfied, very professional. I can't wait until i will be able to upgrade. More

by cherylbrown324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Jerry Jones
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Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. We apologize for the wait and are working diligently with our team to find better ways to be both efficient and expedient at the same time. At Herrin-Gear it is our goal to become your number one choice for all things automotive and it looks based on your review that the team is doing a great job to deliver on this goal and promise. If any of our tram can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

October 16, 2020

Very professional she got me in and out pleasant experience got me a loaner called me with all that needed done before the work very pleased More

by Midsouthspecialt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our Service Department. At Herrin-Gear it is our goal to at least meet, but hopefully exceed your expectations with every interaction. It looks like Tricia did a great job of following through on this promise. Your kind words are appreciated and we will certainly pass them along to her. if any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

October 15, 2020

Always receive excellent customer service and hospitality! Service Rep Jerry Jones and Service Director James Ayers went to great lengths to make sure my vehicle was repaired correctly, clearly More

by TBaker3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Jones, James Ayers
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our Service Department. At Herrin-Gear it is our goal to at least meet, but hopefully exceed your expectations with every interaction. It looks like James and Jerry did a great job of following through on this promise. You r kind words are appreciated and we will certainly pass them along to them both. if any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

October 09, 2020

Excellent service but waited all afternoon for the car to be ready due to the recall that was 3 hours long. Staff was wonderful to us and I got a free car wash the next day. Thanks again for the VIP treatm More

by Karrjim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Chambers, Tricia Glaze
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. At Herrin-Gear it is our heart to meet, but hopefully exceed your expectations with every interaction. We would love to become your number one choice for all things automotive and we know that accomplishment of this goal will only happen one positive interaction at a time. We apologize for the long wait and are very pleased that the team was able to make the best of the situation for you. Antonio and Tricia do a wonderful job for us and we will certainly pass along your kind sentiments to them and the entire service team. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

September 27, 2020

The members of the Service Department provide excellent customer care. Mr. Ayers and his team (Taylor) was very attentive to detail. I enjoyed my visit 😁 More

by Christy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor provides great customer care , James Ayers
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Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. James, Taylor and the team work very hard to deliver excellent customer experiences. You taking the time to share and praise them is so appreciated and we will certainly pass your kind words along to the team. At Herrin-Gear, we would love to become your number one choice for all things automotive. We recognize that accomplishment of this goal will only happen one positive interaction at a time. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

September 27, 2020

Service appointments at Herrin-Gear Infiniti are always pleasurable. The service department and Randy Walker especially, are top rate. It is easy in and easy out and we have been Infiniti drivers for man More

by MS MOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. Your long term relationship with INFINITI is valued and appreciated. The service team works very hard to deliver positive experiences and you taking the time to share about yours is so appreciated. Randy is a long member of our team and we will certainly share your kind sentiments with him. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

September 25, 2020

I love my QX60!! Your dealership has satisfied each y every need promptly and effectively!! A very satisfied customer!!!! I have told several people how nice this dealership is and service too!! More

by Jf66
Recommend Dealer
Yes
Employees Worked With
Taylor Hopkins
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. Customers are the life blood of our business and you taking the time to review, rate, and spread the word regarding your positive experiences is valued and appreciated. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

September 25, 2020

I received excellent service from very professional and caring service staff members. I would highly recommend Infiniti dealer ship, service and parts departments to family and friends. More

by infinitigirl56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. Your kind words are so appreciated and will certainly be shared with our team. Positive interactions and your willingness to share about them, certainly help us in reaching our goal to become your number one choice for all things automotive. If we can ever assist or if we ever fall short on delivering on this promise, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

September 22, 2020

Great service with Mr. Randy Walker and Mr. James Ayers. I am always satisfied with my visit. My appointment was right on schedule and the service was completed in a timely manner. More

by GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Walker, James Ayers
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our Service Department. Your continued business is appreciated and valued. At Herrin-Gear it is our goal to at least meet, but hopefully exceed your expectations with every interaction. It looks like Randy and James did a great job of following through on this promise. Your kind words are appreciated and we will certainly pass them along to them both. if any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

September 20, 2020

Great experience and customer service. The whole experience that I have had with Herrin gear since June 2020 has been like no other. Kudos to Herrin Gear and the staff. More

by rachellemckinley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanehan Westphal, James Ayers, Tricia Glaze
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. At Herrin-Gear we would love to become your number one choice for all things automotive. We understand that accomplishing this goal will only happen one positive interaction at a time. It makes us very happy to hear that the INFINITI team is doing a great job delivering on this promise. Your kind words will certainly be passed along. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

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