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Herrin-Gear INFINITI

Jackson , MS

4.7
847 Reviews

1685 High Street

Jackson , MS

39202

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Showing 847 reviews

September 27, 2020

Service appointments at Herrin-Gear Infiniti are always pleasurable. The service department and Randy Walker especially, are top rate. It is easy in and easy out and we have been Infiniti drivers for man More

by MS MOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. Your long term relationship with INFINITI is valued and appreciated. The service team works very hard to deliver positive experiences and you taking the time to share about yours is so appreciated. Randy is a long member of our team and we will certainly share your kind sentiments with him. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

September 27, 2020

The members of the Service Department provide excellent customer care. Mr. Ayers and his team (Taylor) was very attentive to detail. I enjoyed my visit 😁 More

by Christy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor provides great customer care , James Ayers
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. James, Taylor and the team work very hard to deliver excellent customer experiences. You taking the time to share and praise them is so appreciated and we will certainly pass your kind words along to the team. At Herrin-Gear, we would love to become your number one choice for all things automotive. We recognize that accomplishment of this goal will only happen one positive interaction at a time. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

September 25, 2020

I received excellent service from very professional and caring service staff members. I would highly recommend Infiniti dealer ship, service and parts departments to family and friends. More

by infinitigirl56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. Your kind words are so appreciated and will certainly be shared with our team. Positive interactions and your willingness to share about them, certainly help us in reaching our goal to become your number one choice for all things automotive. If we can ever assist or if we ever fall short on delivering on this promise, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

September 25, 2020

I love my QX60!! Your dealership has satisfied each y every need promptly and effectively!! A very satisfied customer!!!! I have told several people how nice this dealership is and service too!! More

by Jf66
Recommend Dealer
Yes
Employees Worked With
Taylor Hopkins
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. Customers are the life blood of our business and you taking the time to review, rate, and spread the word regarding your positive experiences is valued and appreciated. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

September 22, 2020

Great service with Mr. Randy Walker and Mr. James Ayers. I am always satisfied with my visit. My appointment was right on schedule and the service was completed in a timely manner. More

by GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Walker, James Ayers
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our Service Department. Your continued business is appreciated and valued. At Herrin-Gear it is our goal to at least meet, but hopefully exceed your expectations with every interaction. It looks like Randy and James did a great job of following through on this promise. Your kind words are appreciated and we will certainly pass them along to them both. if any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

September 20, 2020

Great experience and customer service. The whole experience that I have had with Herrin gear since June 2020 has been like no other. Kudos to Herrin Gear and the staff. More

by rachellemckinley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanehan Westphal, James Ayers, Tricia Glaze
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. At Herrin-Gear we would love to become your number one choice for all things automotive. We understand that accomplishing this goal will only happen one positive interaction at a time. It makes us very happy to hear that the INFINITI team is doing a great job delivering on this promise. Your kind words will certainly be passed along. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

September 16, 2020

Experience was good, there was an issue with lug and incorrect part purchased from parts department during my last visit. The issue was corrected without hesitation. More

by cassandrarankin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Tricia Glaze
Nov 10, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience. I am glad the issue with your lug nut was easily corrected. At Herrin-Gear it is our goal and heart to become your number one choice for all things automotive. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

September 16, 2020

I received great service from Mr. Jerry Jones. He was pleasant and broke down how long and what my car needed before leaving the dealership. It was a pleasure and I look forward to returning in the futur More

by Ken1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Nov 10, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Jerry and our service department. Jerry does a wonderful job for us and we will certainly pass along your kind words. At Herrin-Gear we aim to exceed expectation with every interaction and it looks like Jerry did a great job of delivering on this promise. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

September 06, 2020

I was very satisfied firstly getting an appointment right away. During an overall check of my car, I found out I needed brake lining. I was taken to the mechanic and shown the problem. I was very impressed. More

by peterlott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlene Cochran
Nov 10, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Department. Your kind words are so appreciated and we are pleased that you were so well taken care of. We will certainly share your kind words and feedback with the staff. At Herrin-Gear we would love to become your number one choice for all things automotive. We know that accomplishment of this goal will only happen one positive interaction at a time. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

September 04, 2020

The staff was very helpful and friendly, and they took care of my every need. They always take care of my needs when it comes my car More

by MFan Ken76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlene Cochran
Nov 10, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. Your kind words are appreciated and we will certainly share them with the team. At Herrin-Gear our heart and aim are to exceed expectation with every interaction. We are so pleased that your experiences have continued to result in this desire. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

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