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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
847 Reviews
Call Dealership (601) 354-4900
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1685 High Street

Jackson , MS

39202

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Showing 847 reviews

October 31, 2020

Taylor and Randy were very knowledgeable about my service needs and also looked and saw that there was a recall on the ECM on my vehicle as well. More

by Wma8985582@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Taylor Hopkins
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Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. Taylor and Randy do a great job for us. Your kind words are appreciated and we will certainly share them with and the service team. There are many benefits to servicing directly at the dealership and we appreciate you taking the time to highlight one of them. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

Nov 08, 2020 -

Wma8985582@comcast.net responded

Thank you for your response. Keep up the great work and service.

October 30, 2020

As stated, the service consultant and all others there were very friendly and accommodating. I appreciate the prompt service andI I have no concerns Any time I have dealt with a salesman, I have alway More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers
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Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our sales and service team. At Herrin-Gear it is our goal to become your number one choice for all things automotive. We know accomplishing this lofty goal will only happen one positive interaction at a time. If any of our team can ever assist, please do not hesitate to reach out. When you think automotive, we hope you will continue to think Herrin-Gear. We appreciate your continued business and hope to see you again soon!

October 27, 2020

Highly recommend this service center. I have been an Infiniti customer since 2004 and have always been pleased! Always very professional and helpful and always very satisfied with my experience with Her More

by Kelley Hennessey Sweat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. Your long term relationship with our store is valued and it is always a pleasure to see you coming. If any of out team can ever assist, please do not hesitate to reach out. We sincerely hope that any time you think automotive, that you will think Herrin-Gear. We appreciate your business, your longstanding relationship, and look forward to seeing you again soon!

October 27, 2020

I think you take away from review asking customers to give a review. Time is very important to those that take the time to even consider submitting More

by qncolem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our store. Personal experiences shared with others certainly help to express the heart of our dealership and staff and your time in helping us communicate that is so much appreciated. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

October 26, 2020

Went in for service, made my appointment online. Process was quick and easy. As always staff was courteous and knowledgeable. Followed COVID protocols. I was on my way in no time More

by cfayebell67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Jerry Jones
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. James and Jerry do a fantastic job and your kind words will certainly be passed along to them. Navigating the new normal in times of COVID can be challenging and we are pleased that you and others have been pleased with the precautions taken. At Herrin-Gear it is our goal to become your number one choice for all things automotive. We know accomplishment of that goal will only happen, one positive interaction at a time. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

October 21, 2020

Very good service experience. Wasn't expecting customer service to be that great based on the not-so-good experience during scheduling. Turned out great. More

by kdgamma3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to share your experience and rate our dealership. We are so sorry to hear that initial scheduling experience was subpar. We are very pleased that the team did a great job once you arrived to deliver on the heart of Herrin-Gear which is exceeding expectation in every interaction in the pursuit of becoming your number one choice for all things automotive. My name is Shanehan Westphal, General Sales Manager of Herrin-Gear INFINITI. I would cherish the opportunity to talk further regarding your scheduling experience and certainly use any insight you could provide to aid us in ensuring that future experiences like this do not continue to happen. I can be reached by calling me direct at 601-985-3304, or by email if you prefer at shanehan.westphal@herrin-gear.com. We appreciate your business and hope to see you again very soon!

October 19, 2020

The wait was a little too long, although customer service was exceptional. I'm always satisfied, very professional. I can't wait until i will be able to upgrade. More

by cherylbrown324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Jerry Jones
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. We apologize for the wait and are working diligently with our team to find better ways to be both efficient and expedient at the same time. At Herrin-Gear it is our goal to become your number one choice for all things automotive and it looks based on your review that the team is doing a great job to deliver on this goal and promise. If any of our tram can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

October 16, 2020

Very professional she got me in and out pleasant experience got me a loaner called me with all that needed done before the work very pleased More

by Midsouthspecialt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our Service Department. At Herrin-Gear it is our goal to at least meet, but hopefully exceed your expectations with every interaction. It looks like Tricia did a great job of following through on this promise. Your kind words are appreciated and we will certainly pass them along to her. if any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

October 15, 2020

Always receive excellent customer service and hospitality! Service Rep Jerry Jones and Service Director James Ayers went to great lengths to make sure my vehicle was repaired correctly, clearly More

by TBaker3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Jones, James Ayers
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our Service Department. At Herrin-Gear it is our goal to at least meet, but hopefully exceed your expectations with every interaction. It looks like James and Jerry did a great job of following through on this promise. You r kind words are appreciated and we will certainly pass them along to them both. if any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

October 09, 2020

Excellent service but waited all afternoon for the car to be ready due to the recall that was 3 hours long. Staff was wonderful to us and I got a free car wash the next day. Thanks again for the VIP treatm More

by Karrjim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Chambers, Tricia Glaze
Report | Print
Nov 08, 2020 -

Herrin-Gear INFINITI responded

Thank you so much for taking the time to rate and review your experience with our dealership. At Herrin-Gear it is our heart to meet, but hopefully exceed your expectations with every interaction. We would love to become your number one choice for all things automotive and we know that accomplishment of this goal will only happen one positive interaction at a time. We apologize for the long wait and are very pleased that the team was able to make the best of the situation for you. Antonio and Tricia do a wonderful job for us and we will certainly pass along your kind sentiments to them and the entire service team. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

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