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Herrin-Gear INFINITI

Jackson , MS

4.7
851 Reviews

1685 High Street

Jackson , MS

39202

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Showing 851 reviews

December 09, 2020

Antonio Chambers, Shanehan Westphal, and Tim Gray made this car buying experience the greatest. Mr. Chambers and Mr. Westphal ensured my surprise anniversary gift was just what my wife wanted! My brownie More

by JusNess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanehan Westphal, Tim Gray, Antonio Chambers
December 07, 2020

I had problems with my battery and they replaced it. The Advisor was very helpful and got me in an out in a timely. Glad that they did More

by MFan Ken76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Dec 11, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy and our Service Team. Randy does a great job for us and we will certainly pass along your kind words. I know service troubles are never fun and it is great to hear that they were able to get you taken care of quickly and efficiently. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

December 05, 2020

Very quick and very professional awesome customer service. We recommend service to Infiniti. I truly thanks the quality service i recieved when I arrived at More

by antionette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Doyle Huff, Bill McMorris, Jerry Jones
December 05, 2020

As usual, the quality of service was excellent I As usual, the quality of service was excellent I received a call when service was complete Jerry was very concerned as to whether I was satisfied More

by zetadove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Jerry Jones
Dec 11, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Jerry and our Service department. Jerry does a fantastic job for us and we are so proud to have him on our team. Your kind words are appreciated and it will be our joy to pass them along to him. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

December 04, 2020

Great working with Randy Walker. This was a repair of Great working with Randy Walker. This was a repair of heating unit in QX 60 and ended up needing more service work than anticipated. Randy was ver More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Dec 05, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy and our Service Department. Randy does a great job for us and your kind words will certainly be shared. At Herrin-Gear we would love to become your number one choice for all things automotive. We understand that accomplishing this goal will only happen one positive interaction at a time. Team members like Randy do a great job assisting us in this goal. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

December 03, 2020

I'm glad to know that I can take my car to Infiniti for good quality service. Keep up the good work and putting customers first. More

by lesliesurrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Dec 04, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. At Herrin-Gear it is our goal to meet and hopefully exceed expectation with every interaction. It appears the team is doing a good job of delivering on this promise, for you. You, our customer, are the best part of Herrin-Gear and you are certainly appreciated. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

November 21, 2020

Very good serviceFriendlyHelpful Aaa aaaa aaaa Very good service Friendly Helpful Aaa aaaa aaaa fffffghj gf ddd sssstgey They were very helpful and assisted me. Def did df. Re did ff More

by Karendssingleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Jerry Jones
Nov 25, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your visit with our Service Department. We appreciate your business and look forward to seeing you again soon!

November 20, 2020

Great place I love being in the Infiniti family. Always courteous quick and efficient. I would recommend anyone to come to Herron-Gear Infiniti for purchasing and service. More

by Corwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanehan Westphal, Tim Gray, Terrance Burnett
Nov 25, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. We love having you in the INFINITI family and it is our ultimate goal to keep you there. At Herrin-Gear, becoming your number one choice for all things automotive is a big goal and we are so happy that you have continued to choose us! If any of our team can ever assist, please do not hesitate to reach out. We appreciate your continued business and look forward to seeing you again soon!

November 19, 2020

MS. TRICIA MONGOMERY SHOWED SUPERB CUSTOMER SERVICE, VERY FRIENDLY, SHORT WAIT TIME, KEPT ME POSTED ON STATUS OF WORK, EVEN OFFERED SOMETHING TO DRINK WHILE WAITING, EXPLAINED IN DETAIL THE PROBLEM WITH More

by jessica65
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Nov 20, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Tricia and our Service Department. Your kind words are so appreciated and will certainly be shared with Tricia and the team. At Herrin-Gear we would love to become your number one choice for all things automotive. Team members like Tricia do a great job in assisting our accomplishment of this goal. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

November 13, 2020

Great product and service. Sales consultant, Randy Ivy was great. General manager, Shanehan Westphal was attentive. Second vehicle we have purchased from them, so loyal customer for a reason. More

by Millerllb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanehan Westphal, Randy Ivy, Joseph Rice III
Nov 16, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy and our Sales Department. Your kind words are so appreciated and we will certainly pass them along. At Herrin-Gear it is our goal to become your number one choice for all things automotive. Your continued business is appreciated and we look forward to seeing you both again soon!

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