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Herrin-Gear INFINITI

Jackson , MS

4.7
857 Reviews

1685 High Street

Jackson , MS

39202

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Showing 857 reviews

December 28, 2020

I didn't have an appointment, but Randy worked me in with ease. The staff is professional, courteous, and well informed concerning the products serviced. More

by gcrittle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our service team. Randy and the team work hard to provide excellent customer experiences. You taking the time to share some kind words about their efforts is appreciated and we will certainly pass them along to the team. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

December 26, 2020

Customer service was excellent! Scheduled time was prompted and the communication was very effective! Service provider was courteous and informative! We were very satisfied with the service provided!! More

by ladetrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Department. Our Service teams strives hard to provide wonderful experiences for our clientele. It appears based on your review that they did a great job. Your kind words are so appreciated and we will certainly share them with the team. At Herrin-Gear we would love to become your number one choice for all things automotive. We hope the next time you think auto, you will think Herrin-Gear. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to your next visit!

December 25, 2020

Very nice, work was highly impressed. Car wash included.. customer service was great. I will always get my car service there... thank you for good service More

by Portlandbrown3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Department. The Service teams strives hard to provide great customer service. You affirmation of a job well done will certainly be shared with them. At Herrin-Gear, we would love to become your number one choice for all things automotive. We understand that accomplishment of this goal will only happen one positive interaction at a time. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

December 20, 2020

The reason for my visit was an oil change. The service The reason for my visit was an oil change. The service department was friendly and professional. I dropped my car off and within 20-30 minutes I had More

by mindybell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Tricia Glaze, Taylor Hopkins, Jerry Jones
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Team. Your kind words are appreciated and we will certainly pass them along. At Herrin-Gear we would love to become your number one choice for all things automotive. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again very soon!

December 18, 2020

Service appt was scheduled in advance. The service dept provided my service right at the appt time and got me in and out as I waited on my car. More

by Di
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Department. At Herrin-Gear, we would love to become your number one choice for all things automotive. We understand that accomplishment of this goal will only happen one positive interaction at a time. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

December 11, 2020

The delivery of my new Infiniti QX80 was handled in a professional and courteous manner by Shanehan Westphal and Joseph Rice, III. I very much appreciate their excellent customer service. Thank you! More

by Bill
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Rice III
Dec 18, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Sales Department. Your kind words are so appreciated and I will certainly share them with our entire team. Your continued business with our dealership is appreciated and you are always a pleasure to work with. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

December 09, 2020

Antonio Chambers, Shanehan Westphal, and Tim Gray made this car buying experience the greatest. Mr. Chambers and Mr. Westphal ensured my surprise anniversary gift was just what my wife wanted! My brownie More

by JusNess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanehan Westphal, Tim Gray, Antonio Chambers
December 07, 2020

I had problems with my battery and they replaced it. The Advisor was very helpful and got me in an out in a timely. Glad that they did More

by MFan Ken76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Dec 11, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy and our Service Team. Randy does a great job for us and we will certainly pass along your kind words. I know service troubles are never fun and it is great to hear that they were able to get you taken care of quickly and efficiently. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

December 05, 2020

As usual, the quality of service was excellent I As usual, the quality of service was excellent I received a call when service was complete Jerry was very concerned as to whether I was satisfied More

by zetadove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Jerry Jones
Dec 11, 2020 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Jerry and our Service department. Jerry does a fantastic job for us and we are so proud to have him on our team. Your kind words are appreciated and it will be our joy to pass them along to him. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

December 05, 2020

Very quick and very professional awesome customer service. We recommend service to Infiniti. I truly thanks the quality service i recieved when I arrived at More

by antionette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Doyle Huff, Bill McMorris, Jerry Jones
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