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Herrin-Gear INFINITI
Jackson , MS
851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 851 reviews
January 08, 2021
I can truly say that my experience with this dealership has been phenomenal from the salesperson who sold me my vehicle to the service department who has done the maintenance. However, I must say that the has been phenomenal from the salesperson who sold me my vehicle to the service department who has done the maintenance. However, I must say that the lack of available courtesy vehicles is an issue. They don't usually have one unless you schedule an appointment 2 to 3 weeks out. THIS IS VERY FRUSTRATING. More
by sefjstringer
Employees Worked With
Randy Walker, Tricia Glaze, Taylor Hopkins, Jerry Jones
January 08, 2021
Our experience at Herrin-Gear Infiniti was exceptional. Our salesman, Mr. Lathario Barnes took time to make sure we understood everything that comes with our new luxury vehicle. He also made sure to help u Our salesman, Mr. Lathario Barnes took time to make sure we understood everything that comes with our new luxury vehicle. He also made sure to help us become acquainted with the service department, as well as scheduling maintenance appointments. More
by Karla Perkins Thompson
Employees Worked With
Tim Gray, Lathario Barnes
January 02, 2021
Terrance Burnett, salesman, was excellent. He showed us various makes and models, answered all our questions, explained advantages of each and did not over sale or become pushy. Tim Gray was helpful in rev various makes and models, answered all our questions, explained advantages of each and did not over sale or become pushy. Tim Gray was helpful in reviewing the Finance options. Shanehan was very friendly and took time with us and made it a point to say he was available if we ever had any questions with our purchase or future service. Everything went very smoothly. More
by cfranco
Employees Worked With
Shanehan Westphal, Tim Gray, Terrance Burnett
December 28, 2020
I didn't have an appointment, but Randy worked me in with ease. The staff is professional, courteous, and well informed concerning the products serviced. ease. The staff is professional, courteous, and well informed concerning the products serviced. More
by gcrittle
Employees Worked With
Randy Walker
December 25, 2020
Customer service was excellent! Scheduled time was prompted and the communication was very effective! Service provider was courteous and informative! We were very satisfied with the service provided!! prompted and the communication was very effective! Service provider was courteous and informative! We were very satisfied with the service provided!! Service provider went over and beyond the call of duty!!! Thank you for great customer service More
by ladetrice
Employees Worked With
Jerry Jones
December 24, 2020
Very nice, work was highly impressed. Car wash included.. customer service was great. I will always get my car service there... thank you for good service customer service was great. I will always get my car service there... thank you for good service More
by Portlandbrown3
Employees Worked With
Jerry Jones
December 20, 2020
The reason for my visit was an oil change. The service The reason for my visit was an oil change. The service department was friendly and professional. I dropped my car off and within 20-30 minutes I had The reason for my visit was an oil change. The service department was friendly and professional. I dropped my car off and within 20-30 minutes I had a notification with recommendations for my car. My car was running better than ever when I picked it up! More
by mindybell
Employees Worked With
Randy Walker, Tricia Glaze, Taylor Hopkins, Jerry Jones
December 11, 2020
The delivery of my new Infiniti QX80 was handled in a professional and courteous manner by Shanehan Westphal and Joseph Rice, III. I very much appreciate their excellent customer service. Thank you! professional and courteous manner by Shanehan Westphal and Joseph Rice, III. I very much appreciate their excellent customer service. Thank you! More
by Bill
Employees Worked With
Joseph Rice III
