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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
839 Reviews
Call Dealership (601) 354-4900
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1685 High Street

Jackson , MS

39202

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Showing 839 reviews

January 29, 2021

The service technician was very good. He was nice and very helpful. He was very prompt in getting my car ready for me.My car was very clean when I picked it up. More

by jhughes62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
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Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. At Herrin-Gear, we would love to become your number one choice for all things automotive. We understand that accomplishment of this goal will only happen one positive interaction at a time. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

Helpful
January 21, 2021

I have used Randy for service for several years and have always been treated fairly and with respect regarding both of our Infinity vehicles. We have a QX 80 and QX 60. Great vehicles. More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
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Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review Randy and our INFINITI Service Department. At Herrin-Gear it is our goal to become your number one choice for all things automotive. Team members like Randy make accomplishing this goal much easier. Your kind words are so appreciated and we will certainly pass them along. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

Helpful
January 21, 2021

I used this service department many times before with my 2010 G37 and is very pleased with the service. However, additional complimentary oil changes could be offered. More

by JMAREE
Recommend Dealer
Yes
Employees Worked With
Justin McFarland, Tricia Glaze
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Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Department. Your continued business is appreciated. We will take your recommendations into consideration and appreciate your feedback. If any of our team can ever assist. please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

Helpful
January 19, 2021

Great customer service and very knowledgeable and prompt. I was satisfied with the service to car. Taylor and Mr. Ayers really did a great job. More

by GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Walker, James Ayers, Taylor Hopkins
Report | Print
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Department. Your kind words are appreciated and will certainly be shared with the team. At Herrin-Gear, it is our goal to at least meet, but hopefully exceed your expectations with every interaction. Team members like Randy, James, and Taylor, sure make reaching this goal much easier. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

Helpful
January 13, 2021

The tech was very helpful, kind and informative, I am very pleased with the service I will be returning for additional service for my car. More

by ernestine Smith
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Report | Print
Helpful
January 10, 2021

Randy Walker consistently provides outstanding customer service. Please note: I am contributing my time to fill this form out and do not appreciate your requirement of word length in submission of this fo More

by Claude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy and the service team. We appreciate your business and hope to see you again soon!

Helpful
January 10, 2021

Great service from Tricia. She was very helpful & had a loaner car lined up ready when I got there. She evened offered to pick up my car in Meridian since she lives in Waynesboro. More

by Liz
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. Tricia does a fantastic job for us and we are so glad to have her on our team. Your kind words are so appreciated and we will certainly pass them along to her. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

Helpful
January 10, 2021

Great service. Randy Walker does a great job. We are treated very well. Thank you for your great service It’s always nice to get a loaner. More

by MALEF
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy and our Service Department. Randy has been a long time team member and we are so glad to have him on our team. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

Helpful
January 08, 2021

Our experience at Herrin-Gear Infiniti was exceptional. Our salesman, Mr. Lathario Barnes took time to make sure we understood everything that comes with our new luxury vehicle. He also made sure to help u More

by Karla Perkins Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gray, Lathario Barnes
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Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Lathario and our dealership. At Herrin-Gear, we would love to become your number one choice for all things automotive. Team members like Lathario make accomplishing that goal, much easier. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again soon!

Helpful
January 08, 2021

I can truly say that my experience with this dealership has been phenomenal from the salesperson who sold me my vehicle to the service department who has done the maintenance. However, I must say that the More

by sefjstringer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Tricia Glaze, Taylor Hopkins, Jerry Jones
Report | Print
Feb 12, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. It is our goal to become your number one choice for all things automotive and it appears the INFINITI Team is doing a great job of delivering on that promise. We recently increased the size of our loaner fleet in order to accommodate for the increase in business. We value your feedback and will continue in an effort towards improving upon our processes and efficiencies. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again soon!

Helpful
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