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Herrin-Gear INFINITI

Jackson , MS

4.7
851 Reviews

1685 High Street

Jackson , MS

39202

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Showing 851 reviews

June 04, 2021

I want to thank Mr James Ayers for really taking very good care of all my needs with my Q80. I am very very satisfied. More

by Avirtureouswoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers
Jun 09, 2021 -

Herrin-Gear INFINITI responded

Thank you for trusting us with your Q80! We're glad to hear you had a great experience with James and the rest of the team. If there's anything else we can assist with please let us know. Have a great day!

June 02, 2021

Wonderful and very prompt service! Was driving through town on our way to the beach and our AC stopped working. Pulled in and they got our car straight into service and back on the road within an hour! More

by kristi.eft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Hopkins
Jun 04, 2021 -

Herrin-Gear INFINITI responded

Thanks for trusting us with the job! We're glad we could get you back up and running in no time. We value your business and look forward to seeing you again in the future. Have a great day!

May 31, 2021

I always have a great experience at this dealership. I had no problems scheduling the appointment and excellent service was provided as usual. Thanks again! More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers
Jun 02, 2021 -

Herrin-Gear INFINITI responded

Kim - Thanks for continuing to choose Herrin Gear INFINITI. If there's anything else we can assist with please let us know. Have a great day!

May 29, 2021

Justin McFarland was awesome!! He was so patient, kind and knowledgeable; totally comfortable with my choice; I recommend him & Infiniti to everyone. Thanks Justin!! Deloris More

by tdttgreen4
Recommend Dealer
Yes
Employees Worked With
Justin McFarland
Jun 01, 2021 -

Herrin-Gear INFINITI responded

Thanks for taking the time to rate and review your experience with us. We'll make sure to pass along your warm words to Justin! If there's anything else we can assist with please let us know.

May 27, 2021

The staff was great! James Ayers did an outstanding job to make sure everything was done correctly and that I was satisfied with the service. I will be a a customer due to a great staff and a great job. . More

by Twanga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze, Taylor Hopkins
May 29, 2021 -

Herrin-Gear INFINITI responded

Thank you for continuing to choose Herrin-Gear INFINITI! We'll pass along your warm words to James. Have a great day!

May 25, 2021

The customer service I received was wonderful. And all of the staff I encountered was friendly. My concerns were addressed in a timely fashion and I was more than happy with the service I received. More

by P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
May 28, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with us! We value your business and look forward to seeing you again in the future.

May 18, 2021

Professional people providing on-time professional service. I had my oil changed and tires rotated. Service was completed within an hour from sign-in. Keep up the great service.. More

by gillispiet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
May 19, 2021 -

Herrin-Gear INFINITI responded

Thank you for choosing Herrin Gear INFINITI for your service needs. We're glad we could provide such an efficient service experience for you. If there's anything else we can assist with please let us know. We look forward to seeing you again in the future!

May 13, 2021

DO NOT buy a used car from this place! I take good care of my car. It hasn’t been a year yet since I purchased my car from this place, and it’s already messing up! More

by S
Recommend Dealer
No
Employees Worked With
Antonio Chambers
May 14, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. I am so sorry that you are having trouble with your car. At Herrin-Gear we make every attempt to ensure that the preowned vehicles that we offer for sale are serviced and in fine working order at the time of delivery. My name is Shanehan Westphal, General Sales Manager of Herrin-Gear INFINITI. I would love to assist you in anyway that I am able. If you would be willing to share the details of what might be going wrong, we have a wonderful service team that could certainly assist. Please give me a call at 601-985-3304 or send me an email at shanehan.westphal@herrin-gear.com. We appreciate your business and hope to hear from you soon.

May 11, 2021

My salesman Terrance B. and service manager Jerry J. are the absolute best!!!!!! I will continue to make that 2 1/2 hour drive just for an oil change as long as the service continues to be great. They make More

by Mae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Burnett, Jerry Jones
May 12, 2021 -

Herrin-Gear INFINITI responded

Thank you so much for your continued confidence in our dealership. We are so glad to hear that Terrance, Jerry and the rest of the team provided the kind of service that is worth coming back for. If there's anything else can assist with please let us know. We value your business and look forward to seeing you again in the future.

May 07, 2021

Herrin-Gear Infiniti has horrible customer service and incompetent parts department team members. Very disappointed in my recent visit. Have yet to hear from mgmt. More

by Rbsjr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doyle Huff, Bill McMorris
May 11, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Parts Department. At Herrin-Gear it is our heart and goal at least meet, but hopefully exceed expectation with every interaction. Based on your review I am afraid we fell quite short of this goal. I received your email and voice message and have attempted to reach back out. When calling, the call immediately goes to voicemail, I left a voice message and also sent an email with my direct contact information. My name is Shanehan Westphal, General Sales Manager of Herrin-Gear INFINITI. I would love to assist in anyway that I am able. Please call me direct at 601-985-3304. Any feedback that you share will be used to improve our processes in hope that experiences like yours do not continue to occur. We appreciate your longtime business relationship and hope you will find your next visit as pleasurable as visits you have had with us in the past.

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