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Herrin-Gear INFINITI
Jackson , MS
872 Reviews
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May 08, 2024
Service Rep, Patrick, is the best! He gave me quick service and updates on my car’s status along the way. Patrick is professional and very personable. Thanks, P! He gave me quick service and updates on my car’s status along the way. Patrick is professional and very personable. Thanks, P! More
by mcdonald.judy
Employees Worked With
Patrick Stephenson
April 06, 2024
I had an experience at Herrin Gear that you cannot even make up if you wanted to. The way management speaks to customers is beyond belief. I had a great salesperson that made an honest error. He sold make up if you wanted to. The way management speaks to customers is beyond belief. I had a great salesperson that made an honest error. He sold me a used truck that he believed was a 4wheel drive truck. When I got it home and realized it and called him, he was quick to say he would make it right and find me a new truck. I then went back in a few days later, and the used car manager, Jason Bain, tried to trade me for a 4 wheel drive truck at a terrible price...and was not willing to work with me. To say he was trying to screw me over was an understatement. After about 15 minutes of getting nowhere with him. I told him I wanted my money back, and my trade in back, and he said "we don't write checks back to customers". I then said I would just go meet with the Attorney General and he said "you just go do what you have to do". At this point, between him trying to basically screw me over on the deal and not admist the error that his salesperson made (who let me say again, was a great salesperson), I was in shock and frankly angry. Now...get this. He then said, and I quote, "I don't know who you are coming in here and trying to xxxx down my throat". Really? Really? The Manager over the used car inventory at Herrin Gear Chevrolet, who is supposed to be a respectable dealership, tells me "I am trying to xxxx down his throat" . Well isn't that professional? In all my 64 years, I have never even heard such a term, nor could I ever imagine Jason Bain, the used car manager at a dealership at Herrin Gear, would say such a thing to a customer. How unprofessional can you be? I can promise you I would fire any of my employees on the spot, no matter what their level in my company was, if they EVER talked to one of my customers like that. Unbelievable. At the end of the day, I finally dealt with Warren Smith, the General Manager, who after a 3 minute discussion of the issue, made it right and committed to write me a check back for the mistake, take the truck back, and give me back my trade in. Warren's actions epitomize the way things should have been done. The dealership should be embarrassed by Jason Bain's actions and the way he speaks to customers. Sadly, I will NEVER deal with Herrin Gear....and will be telling this story to every one I know because it is hard to fathom someone speaking to a customer this way. So far, every time I tell this story, people just looked back and me and literally drop their jaw that someone at a dealership would talk to me this way. Btw, I have been an executive in the customer service arena for a long time. I know what service is...and what it is not. Telling a customer that you are pissing down their throat is over the top. Herrin Gear should be ashamed. More
by jackwright2020
Employees Worked With
Jason Bain
