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Herrin-Gear INFINITI

Jackson , MS

4.7
851 Reviews

1685 High Street

Jackson , MS

39202

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Showing 851 reviews

July 21, 2021

Excellent customer service James Ayers and Jerry Jones were very professional and responsive. The overall customer service was excellent and I will continue to use Herrin Gear for my car service. More

by missearnest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Jerry Jones
Jul 22, 2021 -

Herrin-Gear INFINITI responded

Thank you for continuing to trust Herrin Gear for all of your automotive needs! We value your business and look forward to seeing you again in the future.

July 19, 2021

Excellent customer service; I was very pleased. James was very attentive & responsive and a pleasure to work with. I'll be bringing my vehicle here from now on. More

by Madison resident
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ayers
Jul 20, 2021 -

Herrin-Gear INFINITI responded

Thank you for choosing Herrin Gear INFINITI! We're glad to hear you had a great experience with James and the rest of our team. If there's anything else we can help with please don't hesitate to reach out!

July 16, 2021

Very complimentary, polite, and attentive. Communicated the service process and the estimated service time. Very informative. Answered my questions and fulfilled my request. Great service More

by Bobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers
Jul 20, 2021 -

Herrin-Gear INFINITI responded

Thank you for choosing Herrin-Gear INFINITI for your auto-service needs! We're glad to hear you had a great experience with our team. If you ever need anything else please don't hesitate to give us a call or stop by.

July 16, 2021

Excellent service. Everybody I encountered was helpful and attentive. Service manager was friendly and helpful. Received good overview of service on vehicle. Timely help, clean reception environment and More

by Rolling18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Petrine Gilmore
Jul 19, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your most recent visit with us. We're glad to hear you had a great experience with our service department! If we can help with anything else just let us know. - Herrin Gear INFINITI Team

July 14, 2021

Excellent customer service...loaner vehicle was ready to go within minutes of me checking in! Service Rep called periodically with repair status and other updates. More

by tillmanb3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Taylor Hopkins
Jul 14, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your most recent visit with us. We're glad we could provide a seamless experience for you! If there's anything else we can assist with just let us know. Have a great day! - Herrin Gear INFINITI Team

July 09, 2021

Any time we’ve taken my car to Herrin Gear, Trisha has always been extremely helpful and responsive. Very knowledgeable and pleasant as well. Amazing experience! More

by lisa_mcalpin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Jul 13, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to leave us a review! We're glad to hear you had a great experience with our service team. If there's anything else we can assist with please give us a call or stop by!

July 07, 2021

The overall customer service was excellent, my loaner was ready for me to leave and get to work on time and Jerry called about 2 hrs later saying my car was ready for me to pickup. More

by carriedoll1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Jul 13, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your most recent visit with us. We're glad to hear you had an awesome experience with Jerry and our service department! If there's anything else we can assist with please let us know. Have a great day!

July 07, 2021

Great experience and very knowledgeable salesperson Antonio chambers made our purchase experience great. And Timothy was great working with as well. The staff at herrin gear overall was great. More

by mccornellnicretia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gray, Antonio Chambers
Jul 13, 2021 -

Herrin-Gear INFINITI responded

Thank you for choosing Herrin Gear INFINITI! If there's anything else we can help with please don't hesitate to reach out to Antonio or any other member of the team. We value your business and look forward to seeing you again in the future.

June 30, 2021

Quick, corrected 2 problems and washed car. We thank you More

by Gary
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Jul 02, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to leave us feedback. We're glad to hear you had a great experience with our service center! If there's anything else we can help with please don't hesitate to reach out.

June 29, 2021

Easy accessible, long wait time, no loaner available and it was needed. More

by ssquarles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Hopkins
Jul 02, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your most recent visit with us. We apologize for the inconvenience with the loaner. Please know your satisfaction is always our number one priority. - Herrin Gear INFINITI Team

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