Herrin-Gear INFINITI

I've been a customer with this service dept. since 2005. Across those years, I've experienced hills and valleys here. I think HG Infiniti is now on a mountain with their service dept. Mr. Walker has been Across those years, I've experienced hills and valleys here. I think HG Infiniti is now on a mountain with their service dept. Mr. Walker has been a consistent positive element during this time and there was no difference this time. He's always very cordial and helpful. Mr. Ayers was also very pleasant and helped to ensure that I was kept updated on status of work and made my checkout easy-peasy. Thanks for all that you all do to keep my service days stress free! Kudos! More

Pleasantly greeted at the door with a genuine welcoming smile. smile. More

We have truly enjoyed the services that we have received from the service department. We have been able to schedule appointment and have our car scheduled in timely fashion. from the service department. We have been able to schedule appointment and have our car scheduled in timely fashion. More

My New Representative (Ms. Patrina) was FABULOUS! She listen to me rant about my issues with my vehicle, never stopped smiling, showed genuine concern, and kept me updated with everything going on. When listen to me rant about my issues with my vehicle, never stopped smiling, showed genuine concern, and kept me updated with everything going on. When you are having a trying week (as I was having), someone with genuine concern is an instant calming agent instead of someone that gives the basic "yes, ok" . When I needed further assistance, she reached out and got me the information needed to complete my needed service. She is definitely a KEEPER! More

service consultant taylor hopkins kept me in the know every step of the way and peter akinwald, lead technician, made sure my car was fixed right and in line with infiniti specifications. every step of the way and peter akinwald, lead technician, made sure my car was fixed right and in line with infiniti specifications. More

Ms Gilmore was great. She took care of all my issues very quickly. Keep up the good work, thank you for caring! Look forward to next visit. quickly. Keep up the good work, thank you for caring! Look forward to next visit. More

Always efficient and friendly. Greeted by friendly support personnel to direct me to service writer. James Ayers and Randy Walker always go out of their way to help. Big shout out to the car wash crew support personnel to direct me to service writer. James Ayers and Randy Walker always go out of their way to help. Big shout out to the car wash crew that do an excellent job. More

Great customer service from time I dropped off to the time I picked up great sales manager great service writer no complaints. I love the customer service I will continue to have my car serviced at that time I picked up great sales manager great service writer no complaints. I love the customer service I will continue to have my car serviced at that this location More

No problems at all!! Terrific service just like I have always come to expect from this service department!!! Could not have had a better experience always come to expect from this service department!!! Could not have had a better experience More